AddressTitle: Sr. HR Operations Specialist
Hiring Organization: Connexion Systems & Engineering
- Duration: Contract
- Pay rate: $30-50/hr
- Job Location: Boston, MA
- Job# 16585
The Role:
Sr. HR Operations Specialist will report to the Associate Director of HR Operations. This role is pivotal as the initial contact for HR-related queries, tasked with resolving issues brought forth by US employees and managers through various channels such as phone, email, and the HR portal. The specialist will utilize case management tools to efficiently track and address inquiries. Collaboration with regional Human Resources Business Partners (HRBPs) and the wider HR Operations team is essential to delivering effective support to the organization's US and Canadian workforce.
Here’s What You’ll Do:
• Act as the first point of contact for all inquiries and requests from employees located in the US and Canada
• Responsible for the timely resolution of all inquiries and requests from employees located in the US and Canada
• Help employees navigate through Tier 0 (self-help) materials and Workday functionality located in the US and Canada
• Escalate necessary inquiries via phone, email, Microsoft Teams, or other channels for employees located in the US and Canada
• When appropriate route inquiries to Tier 2 support
• Oversee all HR operations process support for employees located in the US and Canada
• Create and document effective FAQs and “canned” responses for commonly asked questions for the US and Canada
• Identify gaps in processes, procedures, scripts, and FAQs, and create and document solutions for those gaps for the US and Canada
• Help with processing data changes within Workday for employees located in the US and Canada
• Aid in reporting requests for the US and Canada
• Aid in I-9 verification process using both Workday and Lawlogix for the US
• Manage FICA and the reverification I-9 process for the US
• Manage HR Workday Talent Pools
• Run weekly audits consisting of but not limited to, Work vs Home Locations, Cost Center vs Company and Remote vs Alternate Work Locations
• Manage unemployment claims for the US
• Manage the repayment process and tuition reimbursement process for the US and Canada
• Use a professional and customer-focused approach for all inquiries
• Ensure employee privacy where appropriate, including confidentiality and protection of sensitive reports or information
• Use excellent verbal and written communication including proper grammar, tone, and use a clear speaking voice via phone
• Demonstrate excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email
• Additional duties as may be assigned from time to time
Here’s What You’ll Bring to the Table:
• BA/BS degree or equivalent is required; equivalent work experience required
• At least 3 years of relevant experience in customer service center and/or HR case management
• Domain expertise in Workday and ServiceNow
• Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
• Excellent writing and verbal communication skills required
• Thrive in matrix environments, is flexible, collaborative, and deadline-driven
• Strong organization skills with attention to detail, laser-focused approach on delivery of results is required
• Proven ability to manage multiple inquiries/requests simultaneously and strong prioritization skills required
• Proven ability to take a complex business requirement and break it down into operational solutions required
• Analytical mindset, critical thinking, problem-solving skills required
• High-level proficiency in Microsoft Office Products required
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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