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Form of workAbout the role:
F&M Trust is looking to hire an experienced IT Support Specialist who aspires to grow their career in technology. The successful candidate will have an extensive background working in a Microsoft Windows environment along with strong problem-solving, analytical, and communication skills. Candidate should be resourceful, a team player, and someone who can multi-task. Daily interaction with seven team members to fulfill employee needs and complete advanced technology projects. This position will provide the successful candidate with a wide breadth of experience relating to networking, security, application support, server management, project management, and troubleshooting skills. In addition to the hands-on experience, employees benefit from support in achieving certifications and further education.
The home office location for this individual will be at the Bank's corporate headquarters located at 1500 Nitterhouse Drive, Chambersburg, PA, or the Bank's regional headquarters located at 4050 Crums Mill Road, Harrisburg, PA. Some travel to the opposite headquarters is necessary to ensure sufficient exposure to the full team on a regular basis. Additional travel to meet organizational needs, as necessary.
Responsibilities:
- Analyze, troubleshoot, and resolve system hardware, software, and networking issues.
- Responds to requests and tickets submitted to the helpdesk while adhering to the established service level agreement.
- Installs and configures workstation operating system software and VoIP phones.
- Performs operating system patching and upgrades.
- Configures, optimizes, and monitors operating systems and software in a variety of platforms.
- Is responsible for user administration through Windows Active Directory and other bank software and platforms.
- Performs system backups and recovery to ensure data integrity.
- Performs server builds following established standard operating procedures.
- Develop expertise to train staff in new technologies.
- Maintain technical documentation, manuals, and IT policies.
Requirements:
- Associates or BSc/Ba in Information Technology, Computer Science, or a related discipline. A combination of experience and professional certifications can also be considered in lieu of the formal education requirement.
- Experience troubleshooting and supporting computer and network equipment.
- Familiarity with Microsoft operating systems and platforms.
- Knowledge of information security principles is a plus.
- Resourcefulness and problem-solving aptitude.
- Excellent communication and "people" skills.
- Banking background is a plus.
Similar Job Titles:
Our job title here at F&M Trust is Technology Services Analyst, while other companies may use Help Desk Technician, Help Desk Support, Help Desk Agent, Help Desk Associate, IT Help Desk, IT Analyst, Information Technology Analyst, PC Tech Support, Systems Administrator, Technology Specialist, or Desktop Support Specialist.
F&M Trust is an Equal Opportunity Employer - M/F/Disability/Vet/SO
