Sr. End User Support Technician

Job Number: 20452
Position Title: Sr End User Support Technician
External Description:
As the Sr. End User Support Technician you will support and maintain all desktop software and hardware including Windows and Macintosh operating systems. Meet approved service level agreements for system availability, perform software upgrades, maintain current patch levels on all desktop software, and deploy/inventory new hardware.
What We Offer:

• Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
• Condensed Work Week! If we have no work obligations, our Life-Work balance approach allows for us to start our weekend at 1pm on Fridays.
• Complete Benefit Package! Our benefits kick off the first day of the month after your start date! Discover more about our full benefits package here. We have competitive time off, including paid time to volunteer within the community.
• Merchandise Discounts! 50% off Talbots and our Haven Well Within brand as well as local business discounts (where applicable)!

What You'll Do:

• Deployment and support of new desktop hardware including laptops, desktops, Macintosh, and zero-client devices. Must be knowledgeable in the latest hardware technologies and system architectures.
• Provide Tier-2 and Tier-3 support to the Enterprise Service Desk. Maintain all desktop operating systems and all business software applications in the corporate and store environments. This includes, but is not limited to, desktop patching, problem resolution, hardware/software inventory, and relocation of hardware, software installations, and virus definitions updates.
• Provide Whiteglove service to onsite Executives as needed.
• Responsible for Operating System deployment using a combination of desktop imaging products and Airwatch. Must be familiar with sysprep and other command line utilities.
• Develop and maintain documentation and standard operating procedures.
• Assist with office moves and equipment changes as required.
• Ensure that proper security procedures are implemented and enforced based on internal policies and procedures (patch management, configuration, hardening, etc.).
• Ability to meet project deliverables and communicate any unscheduled changes.
• Safeguards security of equipment and data files
• Follows the established principles of the Information Technology Mission, Vision, Values and Principles (MVVP)

Who You Are:

• Knowledge of the principles and practices of information systems at a level normally acquired through the completion of an Associate's Degree in Computer Science or equivalent technical training
• 3-5 years related experience or training, or equivalent combination of education and experience
• PC installation and configuration experience is a plus
• Experience with current operating systems on all platforms
• Knowledge of OS deployment and virtualization technologies
• Keen problem solving skills, ability to deal with complex situations and recommend a technical solution
• Must have excellent interpersonal and communication skills and must possess the ability to work on multiple tasks simultaneously
• Ability to learn new technology and stay well-informed of current technical trends.

The starting salary range is $74k to $92k.
City:
State:
Community / Marketing Title:Sr. End User Support Technician
Company Profile:
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
EEO Employer Verbiage:
Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business.
PositionType_Description: Full Time
Location_formattedLocationLong: New York, New York US