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Form of work
SalaryJOB TITLE:
Sr. Education Specialist
JOB TYPE:
Full Time - Hybrid
TYPICAL/EXPECTED % OF OVERNIGHT TRAVEL:
5%
ABOUT YOU:
This role is responsible to support the leader of yearbook customer experience to administer and execute key projects supporting defined marketing strategies and tactical plans for the customer experience, from both a program and project perspective. This includes developing programs and processes, as well as executing go-to-market activities that support organizational goals such as driving growth, improving product quality and delivery, and driving new efficiencies across the organization.
Incumbents work with the direction and guidance of a Manager, Customer Experience to manage and complete all activities and deliverables for assigned projects, at times through coordination of cross functional teams. The general focus of the job is on programs which are multi-dimensional and cross functional in scope with the overall goal of supporting customer growth and success.
Incumbents work with the direction and guidance of a Manager, Customer Experience to manage and complete all activities and deliverables for assigned projects, at times through coordination of cross functional teams. The general focus of the job is on programs which are multi-dimensional and cross functional in scope with the overall goal of supporting customer growth and success.
YOU HAVE:
- Technical skills. Expertise in Excel, Adobe InDesign and Photoshop. Preferred familiarity and comfort with learning and using various technical platforms including WordPress and dotCMS.
- Attention to detail. Strong analytical and project management skills.
- Agility. Flexible approach to developing solutions for stated challenges/opportunities. Ability to seek diversity in thought, perspective and presence for the best possible solutions and results.
- Great communication skills. Effective written, verbal, and presentation communication skills. Ability to work both independently and as part of a team.
- Experience. 2+ years’ experience with yearbook as a student or adviser.
- Education. BA/BS in Education, Journalism or related field.
YOU WILL:
- Support. Assist go-to-market process through adviser growth and education with a focus on skill development, resources and recognition efforts that benefit the overall customer experience.
- Coordinate. Participate in the development, implementation, and management of adviser programs. Coordinate activities to deliver on stated marketing and business objectives, including but not limited to the following:
- Act as the voice of the adviser – pre, during and post- development; seek and identify market needs and requirements; balance market needs with Jostens yearbook strategies for continued success in the classroom.
- Work with cross functional teams on strategies, content development and new market opportunities.
- Collaborate with all stakeholders including end users (customers, students or consumers), sales, marketing, operations, service, etc. to execute and implement project plans.
- Channel integration – communication plans, education/training, implementation, market expansion, etc. in support of adviser growth and development.
- Analyze data and customer feedback to make recommendations and act on the analysis and solutions of problems.
- Oversee multiple initiatives, such adviser support, mentoring programs, customer communications and net account growth strategies.
- Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)
LOVE WHERE YOU WORK:
- We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- We invest in your future. We offer a 401K match vested immediately.
- We believe in flexibility. We provide hybrid work options.
- We want you to unplug when needed. We believe in taking your time off without guilt, including company paid holidays.
- We care about your development. We support tuition reimbursement after 6 months of service.
ABOUT US:
Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
ALL ABOUT MARKETING
Our Marketing team leverages digital marketing strategies and tactics focused on schools, independent sales reps, parents and students to deliver the right message, to the right customer, at the right time. Team members will understand and leverage customer insights through data analysis & testing to then create experiences and relevant content throughout the customer journey and to support our specialized products lines including Yearbooks, Class Rings, Graduation Products and Professional Sports. Through executing across a variety of consumer touchpoints on jostens.com, social, e-mail and print materials, the team collaborates with internal partners to create relevant and timely marketing campaigns to meet the needs of our customers. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We can’t wait to show you what our Marketing Team has to offer at Jostens!
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
