Sr. Director, Sre Transformation

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

T-Mobile moves fast, innovates rapidly, and maintains laser focus on delivering the best customer experiences in any industry. The Director / Senior Director is at the heart of enabling this culture, developing, and driving this strategy with our senior leaders, collaborating with business peers, and building and growing high performing teams.
The Senior Director will stand-up the Site Reliability Engineering (SRE) Practice and drive SRE transformation at T-Mobile. SRE is an industry standard Operations excellence transformation that many large companies (Ex: Google, Amex, VISA, FIS etc..) have embraced in the last few years to improve Stability, Resiliency and Operational Efficiency.
This position will impact revenue generation by driving Operational efficiencies and improving overall system stability for both our customers and agents to connect with our customers however they decide to contact us for support and commerce needs in a secure manner.
The Senior Director is responsible for building and leading a growing a team of SRE architects and reliability engineers to stand-up the SRE practice, create benchmarks for operational efficiency and platform stability, define KPIs, develop roadmap to improve. Significant emphasis will be placed on identifying opportunities for innovation to ensure T-Mobile's leadership position within an increasingly competitive industry landscape. This role will also be a technology evangelist in establishing T-Mobile as a leading technology company.

Strategy, Vision, Analysis

• Build long term strategic partnerships with senior internal customers within and outside of technology organization.
• Intimately understand their business strategies, generate new ideas, manage issues, and ensure that strategy is appropriately aligned.
• Articulate business context and strategy and how departmental strategy supports it.
• Actively plan and manage a portfolio of high-quality products & services through a lifecycle of envisioning/investing/sustaining/retiring.
• Create domain strategy and supporting roadmaps aligned to overall strategy; use effective governance to set priorities and maintain business alignment.
• Grow team knowledge of new developments in area of specialty and incorporate these innovations where appropriate.
• Drive innovation, improvement and adoption of industry leading practices including open source, CI/CT/CD, cloud, microservices/container architecture.
• Set and execute technology direction for applications and services including package, SaaS, and custom developed solutions.
• Direct system design of highly scalable systems with native telemetry and monitoring in mind and enabling self-healing systems.
• Lead cross-departmental / cross-functional initiatives throughout broader organization.
• Deliver and support a portfolio of services to achieve business objectives.
• Direct the continual improvement of the enterprise-scale services.
• Develop and justify department budget, delivery, and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels.
• Develop and execute staffing strategy leveraging a mix of employees, managed services, and other partners to deliver departmental services.
• Engage in and drive cross organizational strategy, policies, and processes.
• Hire, manage, and develop a team of directors and support them in building their teams.
• Lead team through change, motivating and inspiring teams to do their best work, and develop the team’s knowledge and ability to deliver on its mission.
• Coach and mentor senior staff; ensure effective performance partnership processes are used to maximize engagement and performance.

Enough about what you’ve done. Let’s talk about who you are.

• Customer Focus:
  Cultivate and manage relationships at multiple levels of the organization.
  Experience with a variety of business strategies, processes, and organization models.
  Communicate credibly with senior leadership and influence key stakeholders.
  Strong spoken, written and presentation skills.

• Domain/Technology/Service Strategy:
  3-5 years’ experience in Site Reliability Engineering leadership role, someone with SRE Transformation experience preferred.
  Experience with system design, algorithms, data structures, complexity analysis, networking, and application issue troubleshooting.

• Delivery and Operations:
  Familiarity and experience with multiple technology service delivery models and methodologies (Agile, waterfall, DevOps, ITIL)
  Successful delivery of large-scale enterprise technology projects.
  Experience with custom development, packaged products implementation, systems integration, and cloud-hosted solutions.

• Department General Management:
  Financial and budget management of capex/opex budgets over $10M - $20M
  Demonstrated skills defining and using metrics and scorecards to manage a service and report to stakeholders.
  Knowledge of tools and techniques (e.g., Lean) to drive continuous improvement in cost and quality of service.
  Ability to define, understand and execute core administrative processes in a complex enterprise.
  Ability to network and align strategies and roadmaps with peers across the enterprise and influence others to align to a common positive outcome.
  
• Inspirational and Team Leadership:
  Build, develop, inspire and manage a high performing team of at least 50 employees and up.
  Expert at networking, identifying, attracting, hiring and retaining talented team members.
  Acknowledged strategic thinker, with organizational agility in a large-scale business environment.
  Ability to analyze complex situations, make difficult decisions and communicate impact to teams and stakeholders.
  Negotiation and conflict resolution while maintaining productive relationships.
  Experience managing multi-site, global teams.

Education:

• Bachelor's Degree Computer Science, Information Technology, or equivalent experience. (Required)

Work Experience:

• Minimum 15 years of professional experience in developing highly scalable and highly available Digital Systems capable of serving the T-Mobile subscriber base. (Required)
• 8+ years leadership experience (Required)

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $220,200.00 - $298,000.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.