Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Senior Director, Process Operations Lead, you will lead an organization of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. As we modernize our core infrastructure we are embarking on significant changes that will impact the business across our customer journeys, operations, data, and technology. Mapping out that change and the risk associated with it, and ensuring that we determine plans to drive through that change with all the appropriate stakeholders will be a critical role across our organization.
Responsibilities of this role may include:
- Leading moderate to large size teams to drive complex process improvement initiatives
- Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
- Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments
- Serving as subject matter expert on a process improvement initiatives
- Leading process reinvention strategies with largely horizontal impacts
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 7 years of experience in Process Management
- At least 7 years of experience in People Management
- 4 years of experience in Strategic planning
Preferred Qualifications:
- Master’s Degree
- Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification
- 9+ years of experience in Process Management
- 9+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).