Address
Form of workAWS is seeking a Sr. Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions.
You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions.
As a CSM, you are a thought leader with a strategic, insurgent business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
You will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.
At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Key job responsibilities
• Orchestrate a near, mid, and long-term vision and strategy for the overall customer's cloud transformation by collaborating with the customer and the AWS team
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
A day in the life
• You will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions
• You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Boston, MA, USA | New York, NY, USA
BASIC QUALIFICATIONS
• 7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
• Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience • Ability to travel up to 15% as needed
PREFERRED QUALIFICATIONS
Direct experience implementing cloud services including migrations and modernization projects
• Knowledge of AWS Services and Solutions
• Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
• Ability to credibly coordinate between project teams and customers to meet unique customer requirements
• Project management certification or training such as PMP, Scrum, or other Agile experience and certification
ABOUT AWS: Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $215,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
