Sr. Customer Assistance Representative

Overview  Enterprise Rent a car has an exciting opportunity for a Sr. Customer Service Agent at our The Villages location. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time. We offer:Paid time offHealth BenefitsEmployee discounts401k retirement planTraining and development This branch is located at 1076 Lake Sumter Landing, The Villages, FL 32162 This position pays $18.10 / hr plus eligibility for a monthly incentive bonus of up to $150 per month based on customer service.  Apart from religious accomodation, this is a full time position, we are currently hiring for the following schedules: Monday:7:00-5:00Wednesday:7:30-5:00Thursday:7:30-4:00Friday:7:30-5:00Saturday:9:00-2:00Monday-7:00-5:00Tuesday-7:00-5:00Wednesday-8:00-5:00Friday-8:00-5:00Saturday-8:00AM-2:00PM Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be willing and able to stand and/or walk for long periods of timeMust be able to read, write, speak and understand EnglishMust be willing to work at a location in The Villages, FLMust be willing to accept a pay rate of $18.10/hour Must be willing to accept full time employmentApart from religious observation, must be able to work the following schedule:Monday:7:00-5:00Wednesday:7:30-5:00Thursday:7:30-4:00Friday:7:30-5:00Saturday:9:00-2:00