Sr. Collections Representative

About Us
Founded in 1997, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:

• Project based system integration

• Custom software solutions

• Package implementations

• Consulting and advisory services

• Big data and analytics

• Nearshore and offshore services

Senior Collection Representative
The Senior Representative assists the supervisor in managing the functions of the Collection Unit and is responsible for all representative functions.
Responsibilities:
• Collection calls with diligent follow-up skills
• Notifying customers of delinquent status and utilize established solutions to obtain payments
• Follow established standard operating procedures for call flow and collections practices
• Explain to respondents of tickets the impact of tickets remaining unpaid
• Exceed required call goals for call volume, right party contacts, and money collected
• Navigate software, email, dialer softphone, and desk phone
• Perform other duties as assigned
Qualifications:
• Excellent customer service experience - Patience and ability to manage irate callers and stress
• Proven experience as a collection specialist or call center specialist
• Ability to manage a high call volume
• Navigate MS Mail, MTA software, excel, and Avaya Dialer system
• Familiarity with the laws related to debt collection practices
• Comfortable working with targets and goals
• Skilled in negotiation
• Problem-solving skills
• Self-starter, self-motivated
• High moral character and good attendance record
• Basic knowledge of the transit system rules and regulations
• Knowledge of Microsoft Word & Excel; experience using web-based tools and general digital communications applications
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.