Address
Form of work
SalaryLocations: In this role you can work from Remote, United States
Overview:
GitHub helps companies, organizations, and groups of individuals succeed by allowing them to build better software, together. We are on a growth journey, and to deliver value to our global set of customers and the worldwide community, our operational efficiency and maturity is of paramount importance.
The Customer Success (CS) organization is looking for an action-oriented Sr. Business Operations Manager [BOM] with a history of getting things done in complex environments. This is a highly collaborative and visible role within which you will report directly to the Sr. Director of Customer Success Operations, you will then be aligned into a specific part of our CS org to work directly with them on a day to day basis. These Operational units include Support, Professional & Partner Services, Customer Outcomes and Customer Success Engineering.
On a day to day basis you will work closely with your Business Unit to identify Operational and infrastructure opportunities, translating these into business requirements and work collaboratively across the organization to help shape, guide and execute the delivery of these to drive the results.
Responsibilities:
Work with business units to identify Operational and infrastructure opportunities and help to lead on translating these into business requirements, a defined set of clear tasks and ask of others within the organization including for example:
Forecast and capacity planning: how will the changes impact the resourcing needs.
Fiscal Year Budget planning and management at the Business Unit level
Business information and reporting: what reports are needed, for whom, showing what data and how will these be used to drive the results.
Tooling and business systems: are we able to enhance, connect, or add to achieve more.
Project Management for key initiatives within the BU to drive change and improve the customer experience.
Strategic planning - aiding in development of BU level OKR (Objective, Actions and Results), documenting and tracking key initiatives, KPI planning and maintenance of both Financial and Business Monthly/quarterly reviews.
Taking those business requirements you will then work in partnership with the delivery teams to help drive the asks into detailed deliverables.
You will be expected to help shape strategic thinking, and to bring context and detail to those discussions including contributing into business cases and budget planning.
Help to build define and develop strong and well reasoned Business Requirements across people, process, procedures and tooling needs.
Help to translate business needs and processes into “playbooks” to bring consistency and structure to how we operate.
Qualifications:
Required Qualifications:
7+ years of experience working within Customer Success Organizations, including front line support, Customer Outcomes, Partner & Professional services, and Customer Success Engineering.
Demonstrated experience in fiscal year budget planning and management at the Business Unit level, as well as expertise in financials, forecasting, and business planning.
Proven ability to contribute to the development of Business Unit level OKRs (Objectives, Actions, and Results) and strategic planning.
Proven track record in project management for key initiatives within the Business Unit to drive change and improve the customer experience.
Preferred Qualifications:
Proven ability to contribute to the development of Business Unit level OKRs (Objectives, Actions, and Results) and strategic planning.
Experience in creating playbooks and translating business needs and processes into structured playbooks for consistency and operational efficiency.
Proficiency in tooling integrations, enhancements, and configuration, with a focus on enhancing, connecting, or adding tools to achieve more.
Excellent written and verbal communication skills with the ability to navigate, listen, synthesize, influence, and work collaboratively in a highly collaborative environment.
Strong problem-solving skills, forward-thinking, and the ability to identify ways forward in a fast-paced and rapidly changing environment.
A strong knowledge and understanding of GitHub's products and services.
Compensation Range: USD $89,200.00 - USD $236,600.00 /Yr.
In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.
GitHub Leadership Principles:
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals
- Model
- Coach
- Care
Leadership principles
- Create clarity
- Generate energy
- Deliver success
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
