Sr. Business Intelligence Manager

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Sr Business Intelligence Manager is responsible for creating reporting and analysis to help our leadership team to make informed business decisions. Successful candidates need to demonstrate the ability to create customer-centric solutions/outputs, excellent communication, problem solving and collaboration skills, strong business acumen, and ability to work independently. This position will partner closely with our Sales, Product and Data Engineering teams to manage the design and development of reporting packages and deliver sophisticated analysis to inform business decisions. Presents all business insights and findings in succinct and creative ways using data visualizations for a broad audience, including all levels of leadership, technology, business, and finance.

Job Responsibilities:

• Support the analytic needs of the business by using data from various sources (e.g. call centers, SAP, & Business Objects). Guide data strategy across multiple touch points (e.g. POS tool, surveys, market research).
• Create holistic dashboards from different data sources for presentations to senior management.
• Lead the process of driving core insights from available data and create strategies to improve the customer experience & performance. This will include collaborating with product managers for A/B testing & multivariate testing.
• Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design
• Provide analysis for sales representative, supervisor, call center, partner, & financial performance
• Present analysis & strategies to senior management in verbal & written forms.
• Conduct competitive analysis to inform offers & processes

Education:

• Bachelor's Degree Business, Statistics or similar degree (Required)

Work Experience:

• 4-7 years Experience with Business Intelligence tools (e.g.Business Objects, Cognos, Hyperion, etc.). (Required)
• 4-7 years Experience in reporting & analyzing performance & data visualization (Tableau; PowerBI) (Required)
• 4-7 years Experience in advanced analytics, which include SQL/ETL of complex datasets, competitive analysis, quantitative analysis & research. (Required)

Knowledge, Skills and Abilities:

• SQL Advanced technical skills (DataViz; SQL; automation; report/metric design; algorithms/modeling)
  Advance (Required)
• Intermediate analytical, problem solving and critical reasoning skills (Required)
• Intermediate skills in communication/consulting, influencing and relationship management (Required)
• Intermediate familiarity with project leadership, coaching and mentoring (Required)
• Intermediate functional knowledge (Telecom, Supply Chain, Network Technology, procurement) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Washington Pay Range: $129,500 - $175,200

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $129,500.00 - $175,200.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.