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Form of workJoin an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!
This role will focus on serving Reseda, Van Nuys, North Hollywood, and surrounding areas.
Position Summary:
-Under general supervision, travels to various locations throughout assigned territory to inspect and evaluate physical damage to vehicles for first and third party claims; assesses the current market value and estimates cost of repair.
Essential Job Functions:
-Ensures equitable settlement of damages and maintains good customer service and shop relations.
-Inspect and evaluate the degree of physical damage to vehicles for first and third party claims; complete detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts and present values.
-Present estimates and reach agreed upon price with repair facility, and confirm assessment of damages and costs; negotiate settlements with related parties as necessary.
-Research total cash value of vehicle and parts by gathering and analyzing current market information to reach a settlement for total losses.
-Take photographs of vehicle and physical damage to aid in the determination of liability and to substantiate findings; submit with completed reports and thorough documentation.
-Perform re-inspections and authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
-Maintain communication with clients throughout repair process; report initial evaluation and summary of damage, explain relevant procedures, respond to customer inquiries; provide complete, courteous and timely customer service.
-Keep abreast of current values of vehicles and parts, changes in the industry and in Company policies and procedures.
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Education:
-Worker characteristics are normally acquired through the completion of a general high school education, 6 months technical training, and
Experience:
-A minimum of 2 years as a Field Appraiser or equivalent combination of education and/or experience
This role will focus on serving Reseda, Van Nuys, North Hollywood, and surrounding areas.
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
We offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
