Job Description
Essential Functions:
• Work collaboratively with IT and business team members to resolve the production issues.
• Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
• Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure
• Round the clock the commitment to maintain the application availability against business SLAs.
• Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
• Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post- implementation reviews.
• Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
• Prepare technical designs for modifications and integrations to applications to support business processes and requirements
• Perform & oversee development and testing for major and minor enhancements
• Manage service request queue monitor and fulfill business and product support requests
• Prepare and execute unit/system test scripts to verify business logic of new or modified programs
• Manage technical handover of new applications/enhancements from Project team to Production Support
• Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements
• Document, communicate and escalate technical issues, manage to resolution and articulate business impact
• Comply with and help create/update policies and procedures, including standard operating procedure (SOP).
Education / Experience Requirements:
• College or university degree in Information Systems, Computer Science or related field
• 5-7 years of hands-on experience with production support, incident response, bug fixes major and minor enhancements
Knowledge / Skills Requirements:
- Experience in Production Support, Maintenance and Enhancement of applications listed below:
- Oracle Retail applications RMS, RPM, ReSA, ReIM and RIB.
- SAS Merchandise Planning, SAS Demand Forecasting, SAS Size / Pack Optimization preferred
- Demonstrated proficiency with SQL, PL/SQL, UNIX Scripting, Pro*C, Oracle Forms/Reports
- Experience in Java or equivalent object-oriented programming language
- Operating Systems like Unix/Linux, and Windows
- Scripting tools like Unix Shell scripts, Perl, or Python scripts
- Agile methodology experience
- Experience in supporting integrations between Oracle Retail apps and other retail systems including stores, supply chain & Ecomm.
- Demonstrated ability to quickly learn new programming languages and tools
- Ability to learn new applications quickly, and support them in production
- Excellent analytical abilities. Demonstrated problem solving skills in complex system environment
- High tolerance for ambiguity matched with desire to organize it
- Strong verbal, written and communication and presentation skills
- Should be a team player, with ability to work in a highly collaborative environment
#IND3
#LI-CG1