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SalaryWe Are Hiring:
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement:
- Department: Applications & Platforms, Virtual Care
- Schedule: Monday - Friday, 8 hour shift
- Location: Remote
- Serves as a core team member within an agile steam supporting the implementation and configuration of Virtual Care products.
- Collaborates with Virtual Care business partners to ensure products and defined workflows meet requirements.
- Understands and is expert in Virtual Care applications and equipment.
- Understands business partner expectations and ensures prompt and complete customer service.
- Creates and maintains productive networks with internal ascension technologies teams and external business partners and the vendor community.
- Produces agile stories to iterate on the business partner expectations and brings those to a successful conclusion within a designated time period.
- Responsible for stories requiring systems integration of one or more technical platforms.
- Research, experiment and prototype small iteration of product to resolve complex issues including analysis of technical and economic feasibility of proposed product solutions.
- Creates and customizes presentations to the interests of the audience as needed.
- Strong troubleshooting skills; ability to identify patterns and generate ideas.
- Conducts diagnosis and troubleshooting of business issues and Virtual Care application/equipment problems.
- Provide clear and concise instruction to onsite and remote business partners on troubleshooting and issue resolution processes.
- Basic understanding of computing topics including networking, hardware/software evaluation, systems management, client/server architecture, IT security requirements, video conferencing peripherals, and general operation of PC, Mac, iOS, and Android platforms.
- Responsible for escalating barriers or concerns that may impact timelines for issue resolution,implementations, or projects.
- Ability to multitask and switch focus as the needs and priorities of our key Stakeholders change.
- Rotating 24/7/365 on call support.
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
- Experience with implementing and supporting Virtual care products such as Zoom, Vidyo and Amwell, and facility based telemedicine carts and hardware.
- Agile scrum experience desired but not required
- Experience with facilitating integrations (HL-7 and API) between software applications
- Experience with implementing and supporting Virtual Care equipment/devices such as telemedicine carts, tablets, and/or peripherals.
- Strong communication, customer service, and collaboration skills with ability to effectively communicate complex technology concepts to diverse audiences
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer: Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify
Benefits: E-Verify
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.
