Sr. Account Manager, Hdfs - Remote

Job Summary

Act as the primary relationship management contact for key dealership personnel within the commercial portfolio regarding all areas, with a focus on creating value by building positive relationships resulting in financing of commercial products which meet dealer needs across the spectrum of offerings. Within assigned regions they will solicit volume/profitability growth, provide customer service support to their dealers, and engage in collections/risk management to proactively identify potential problems and work with their region Credit Analyst to help mitigate risk. Operational focus includes account receivable management, customer service, and identifying potential risk and taking steps to mitigate. The Senior Account Manager will work in conjunction within a team-based approach to fully understand an assigned group of dealers, and is a mentor/resource to Account Managers, Associates, and others.

Job Responsibilities

• Builds relationships with key dealer customers within assigned regions and promotes understanding of products and services offered by explaining benefits to customers to facilitate brand loyalty resulting in increased commercial volume (approximately 50% of time and effort)
• Works collaboratively with team members on assigned region to better get to know customers and understand the Company’s Commercial Credit’s risk
• Actively participates in market intelligence information gathering from assigned dealer customers to help shape programs and promotions
• Travel as required to visit customers to build loyalty, resolve issues, and address risk
• Monitors the assigned portfolio to proactively identify prospective problems and mitigate risk to minimize potential loss
• Provides exceptional customer service by ensuring timely and accurate responses to customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests and opportunities, and proactively seeking to minimize problems
• Complies with operational reporting requirements in a timely and efficient manner; follows up on legal documentation as needed; negotiates work out plans as required on complex delinquent accounts; monitors administrative paperwork to ensure timely processing of used bike funding and rebook requests and assists with processing dealer inventory transfer requests as is necessary.
• Acts as a mentor/resource to Account Managers, Associates, and others, and provide training to improve team competency and effectiveness
• Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.

Education Requirements

Education Specifications

N/A

Experience Requirements

Required

• Typically requires a minimum of 5 years of related experience
• Unquestionable character and integrity, and a high level of professionalism
• Attention to detail, and good organizational and time-management skills
• Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
• Strong teamwork skills and ability to interact effectively with all levels of staff

Preferred

• Detail oriented with comprehensive knowledge of Company programs, credit standards, and strategy affecting all areas of responsibility
• Strong verbal communication skills, and an ability to effectively maintain positive working relationships with customers and co-workers
• Knowledge of Company policies, procedures, and code of conduct