Sr. Account Manager - 29004

Why Exela?
Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Summary:

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our clients. You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.

With independence the Account Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. Very strong organizational and communication skills, self- management, tenured customer service in related field, able to work on additional tasks and/or projects; ability to cross train. Must be extremely proficient with Google Workplace tools. Operate as the lead point of contact for any and all matters specific to clients.

FUNCTIONS AND RESPONSIBILITIES

· Manage and develop strong client relationships with multiple clients

· Act as a liaison between various departments to fulfill the needs and expectations of our clients

· Responsible for understanding and education of all offerings and services

· Service incoming client calls regarding completion times, billing, and explanation of services performed

· Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements

· Provide technical software support to clients and learn various software programs

· Testing of new proprietary software prior to client release

· Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies

· Set appointments and continuing education sessions with CPAs and end clients for sales team

· Draft agreements and provide general sales support for sales team as needed

MINIMUM JOB QUALIFICATIONS/EXPERIENCE

· Excellent communication and interpersonal skills

· Detail oriented

· Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports

· Able to multi-task to accomplish workload efficiently

· Strong documentation skills and the organization of client information

· Proficient utilizing Google Workplace and Microsoft Office products such as Outlook, Word and Excel

· Ability to self-manage

Skills:

· Commercial, marketing and transactional Print

· Promotional item management

· Build and maintain strong, long-lasting client relationships

· Develop a trusted advisor relationship with key accounts, client stakeholders and executive sponsors

· Ensure the timely and successful delivery of our solutions according to client needs and objectives

· Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

· Forecast and track key account metrics

· Identify and grow opportunities within account and collaborate with with teams to ensure growth attainment.

· Assist with high severity requests or issue escalations as needed Day to Day management of client projects/programs through invoicing.

· Partner with sales/service delivery when needed to secure contract renewals.

· Daily interaction with various departments including but not limited to: Operations, Procurement, Warehouse, Sales, Service Delivery, Technical Support, and Finance.

· Contract and pricing validation.

· Support ad hoc reports/requests as needed.

Pay Disclosure:

“The salary range for this position starts at $80,000/annum; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Experience:

• Print & Promotional Item Management: 5 years (Required)
• Print Industry: 5 years (Required)
• Customer relationship: 5 years (Required)

Work Location: Remote