Specialty Pharmacy Technician Liaison

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:
Medical/Dental/Vision, FSA, Dependent Care Spending Account, Life Insurance, Short and Long-term Disability, 401k match, Paid Time Off, Wellness Program, Tuition Reimbursement, Accidental Insurance, Critical Illness Insurance, Identity Theft Protection, Employee Assistance Program, and more!

Job Summary / Purpose:

Under the supervision of a licensed pharmacist, performs a variety of activities related to prescription processing and daily pharmacy operations work-flow for the Specialty Pharmacy. Pharmacy technicians are responsible for prescription data entry, insurance billing, preparation and filling of prescription medications,  cashiering/customer service duties, and accurately performing pharmaceutical calculations, reconstitution and compounding of oral and topical dosage forms (if applicable).

Essential Key Job Responsibilities:

Prescription management: Interpret and enter prescriptions and clarify prescription orders with pharmacists and/or clinicians as appropriate. Accurately bills the prescription to insurance including commercial and government coverage copay cards financial assistance in accordance with all rules and regulations of each individual covering entity. Accurately label and fill prescriptions for the pharmacist to verify. Perform pharmaceutical calculations.

Shipping: Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. Identify and assemble supplies necessary for select medications such sharps containers needles/syringes alcohol swabs Band-Aids and manufacturer starter kits. Prepares medication for delivery to patients and departments.

Communication: Answers resolves and triages inbound inquiries. Provides outbound therapy/medication adherence check-ups. Secures refill prescriptions. Resolves insurance related issues and assists patients with various forms of financial assistance; Communicates with and assists pharmacy buyers to maintain pharmacy inventory including drug ordering and receiving. Communicate directly with patients over the phone to assist them in the awareness of their medications. Communication with specialty teams (dispensing team clinical pharmacists liaisons) to provide continued patient care.

Operations: Assist in meeting accreditation standards (answering the phone cold chain testing etc.). Achieve operational objectives by inputting data performing adjudication on test claims and preparing action plans for follow-up. Manage organize and update relevant data using database applications. Willing to do whatever is necessary for the betterment of the Company. Other duties as assigned;

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Minimum Qualifications:

High School Diploma, or GED, Metropolitan Test or equivalent

Required 1+ years retail or specialty  Pharmacy Technician experience. 
Preferred 3+ years retail or Specialty Pharmacy Technician experience.

License and Certifications

Current, non-restricted, active Arizona Pharmacy Technician license

Current PTCB or ExCPT certification

Compensation is determined by a combination of direct related experience and the internal equity of the organization.