Specialty Customer Representative

3975 Airways Blvd 38116 Memphis,Tennessee United States of America
RC712289 Specialty Customer Representative
Category:
Customer Service
Be part of where now meets next and help us keep the world connected. As a member of our team, you'll play a meaningful role in keeping our global economy moving and shaping the future of commerce. Enjoy working for a global leader in innovation that offers a competitive salary, flex work environment, and great benefits. Our company focuses on employee development and internal advancement with many of our roles being filled by internal hires - meaning regardless of where you want to go with your career, FedEx has opportunities for you!
Job Description
Job Description:

• Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.
• Research and provide forward thinking solutions for shipment issues leading to positive customer interactions.
• Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.

Minimum Qualifications:

• High school diploma or GED.
• Personal computer (PC) ability.
• Good verbal and writing skills.
• Ability to work variable shifts and weekends/holidays.

Work/Domicile Location:

• This position will be located in Memphis, Tennessee.

Relocation:

• Relocation assistance is not available for this position.

Our Culture:
At FedEx, what we have in common is what makes us so uncommon. Our People-Service-Profit culture unites us across regions and operating companies - and it's why we're an industry leader and one of the world's best places to work. It's more than just a motto - it's the driving force that allows us to connect people across the world".
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:

• FORTUNE Magazine: No. 18 among "World's Most Admired Companies" (2023)
• Newsweek Magazine: One of "America's Most Responsible Companies" (2023)
• Forbes Magazine: One of "Americas Best Large Employers" (2023)
• Newsweek Magazine: One of "America's Greatest Work Places for Diversity" (2023)
• FORTUNE Magazine: One of the "Blue Ribbon Companies" that appears on 4+ Fortune Annual Award Rankings (2023)
• FreightWaves: #1 Among the "Top 500 For-Hire Carriers" (2023)
• FreightWaves: Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)

Benefits:
We recognize that our people do their best work when they have an outstanding benefits package to help. In addition to a competitive salary and annual bonus opportunity, we offer comprehensive medical, vision, and dental coverage at limited employee cost, a generous 401K match, tuition reimbursement for what comes next professionally, and a flexible work environment that helps you balance it all.
It's also important to us that our people have time to relax and recharge. That means multiple weeks of paid vacation available day one, paid parental leave (including for adoptive parents), paid sick leave, and additional time off.
Application Instructions/Deadline:
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.