Specialized Service Representative

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Job Summary:
The Specialized Services Representative will be responsible for providing administrative support to ensure efficient operation of the Specialized Service department, including but not limited to reinstatement, voluntary surrender, invoicing, rebate cancellation, and other Specialized Service processes. The Specialized Service Administrator will work closely with different departments to ensure the successful delivery of services and provide exceptional support to our customers and clients.

Essential Job Duties and Responsibilities:

• Assist the Specialized Service department in handling inbound phone calls providing customer service excellence to all our customers.
• Responsible for reviewing, processing, and documenting customer inquiries including follow-up outbound calls if needed.
• Responsible for processing, documenting, and scanning customer documents such as but not limited to rebates, insurance checks, deceased, and SCRA information.
• Ensure updates are received and placed on customer accounts.
• Ensure all inquiries are handled and documented properly, including updating status codes and APF fields.
• Communicate and collaborate with clients to address any inquiries or concerns related to specialized servicing.
• Ensures compliance with state laws regarding the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Two (2) years of Auto Collection experience preferred

Education

• High School diploma and/or GED.

Skills Required

• Language Skills- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Mathematical Skills- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Computer Skills- To perform this job successfully, an individual should know MS Excel software, MS Word software, and MS Access software.
• Other Skills and Abilities- Knowledge of and in compliance with the Fair Debt Collection Practices Act, and local, state, and federal collection laws.

Must live within a commutable distance of one of the following cities: Atlanta, GA

Qualifications Preferred:

• Spanish speaking preferred.

Physical Requirements:
Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lifting, and/or moving up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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