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Responsible for identifying training needs, developing training materials and facilitating training. Provides training, guidance and leadership for new training specialists. Develops performance assessments and testing materials. Manages trainees and communicates effectively with area management on trainee performance.Location: This role is onsite at 17 Technology Circle, Columbia, SC 29203
Work Environment: Work hours are Monday - Friday 8AM – 5PM.
Description
Lead, plan and prioritize training projects from conducting training needs assessments to the delivery of the final product which meets customers specifications and due dates. Responsible for all timely deliverables in a training project to include facilitating technical and non-technical training to employees, business partners, external customers, and other audiences. Contribute expertise as a member of various functional groups. Ensure final product meets customer specifications and deliverable dates are met.- Follow project methodology in the development of trainee and/or training performance assessments and testing materials. Develop, revise, and updates training materials. Analyze, identify and develop training solutions using blended learning techniques and innovative technology/tools to meet business goals. Gather data from quality audits and team development surveys and incorporates in training deliveries. Track and monitor team interactions and provides feedback to trainees and their management.
- Identify developmental needs and provide guidance, coaching and train-the-trainer sessions as needed. Prepare appropriate reports and presentation materials as requested. Facilitate training to all levels of management.
- Evaluate various training trends, techniques, and/or programs. Performs other tasks as needed to support the training area to include but not limited to maintenance of training database, reports, assessments, etc.
To Qualify for This Position, You'll Need:
- Required Education: Bachelor's degree
- Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
- Required Work Experience: 3 years-job related work experience, including 2 years’ training experience plus 1 year insurance related work experience.
- Required Software and tools: Microsoft Office and standard classroom and office equipment. (PC skills are needed to support the development of training programs and materials.) Strong project management skills. Ability to learn corporate and other required systems. Familiar with a variety of training technology (e.g. audio/visual, virtual, podcasts, webinars, tele-conference and other training tools).
Required Skills and Abilities:
- Strong organizational, customer service, communications, and analytical skills.
- Strong verbal, written and human relations skills;
- Strong research, planning and data gathering and analysis skills.
- Strong design and development skills to create outputs in various methods.
- Strong Organizational skills necessary to schedule, prioritize and complete work assignments.
- Ability to acquire strong knowledge for multiple lines of business and job functions.
- Ability to acquire an understanding of the complex technical environment of the organization. Excellent project management skills.
- Able to perform job responsibilities with little to no management supervision.
- Demonstrate skills in training material development and classroom presentations to large groups and a variety of audiences.
- Understand Adult Learning Principles and appropriate learning development methodologies.
We Prefer That You Have The Following:
- Bachelor's degree- Education, Journalism, English, or Public Speaking Negotiation or persuasion skills.
- DDI Master Trainer, Langevin, or ASTD certification.
Our comprehensive benefits package includes the following:
- 401(k) retirement savings plan with company match
- Fantastic health plans and free vision coverage
- Life insurance
- Paid annual leave — the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in significant locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service Recognition
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
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Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
