Specialist, Technical Operations Vendor Performance Management

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘aina and introducing our islands to the world!

Position Summary

Responsible for managing relationships with Technical Operations vendors and negotiating contractual and warranty topics with both vendors and lessors. Specialists are responsible for Vendor Performance across Technical Operations and will act as the program manager for a portfolio of power-by-the-hour (PBH) and other contracts.

Key Responsibilities

• As the primary day-to-day contact with PBH vendors, ensure contract adherence, facilitate meetings between Hawaiian Airlines and vendors, manage action items and drive action items to closure
• In collaboration with internal stakeholders such as Sourcing & Procurement, Legal, FP&A, etc., review vendor contracts, identify areas of concern, analyze commercial terms of contract, and develop and execute a negotiation strategy to meet internal goals
• Identify and investigate vendor issues, negotiate resolutions, and recommend alternatives that act in the best interest of the Company; work across the Hawaiian Airlines Technical Operations Department, mostly with Maintenance & Engineering and Supply Chain Management to ensure that supplier partnerships are effectively integrated and meeting performance expectations
• Produce and send to vendors and lessors monthly utilization reports, validate, approve, and process invoices (and claims) related to PBH contracts and maintenance reserves
• Contribute to the development of tools and processes which make our team and vendors more efficient (and effective); maintain effective databases to track Vendor Performance and capture remedies, analyze key performance metrics to root cause performance issues and drive change
• Perform spend analysis and leverage findings to aid strategic decisions
• Develop and maintain strong relationships with vendors and lessors to meet corporate objectives and improve performance
• Participate in new fleet introduction process to help ensure the “whole aircraft is covered” for spare parts initial provisioning and on-going maintenance support
• Participate in the definition and implementation of overall maintenance strategy for each fleet
• Proactively identify and pursue cost-saving opportunities with vendors
• Track and manage vendor credits
• Specific fleet type, vendors, and/or ATA chapters as assigned
• Other duties as assigned or directed.

Minimum Requirements

• Bachelor's Degree or an equivalent combination of education and experience
• 2 years of relevant experience OR relevant accredited graduate education with appropriate intern experience

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.  Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

Preferred Qualifications

•  MBA or Master’s degree in related field
• Must demonstrate proficiency/willingness to act in a hands-on role; gathering relevant information, advancing issues to resolution, summarizing program status
• Strong analytical and problem solving skills
• Proficient in Microsoft Word, Excel, Project, and PowerPoint
• Experience in Performance Management
• Strong verbal and written communication skills, with experience drafting presentations for an executive-level audience
• Ability to work independently ensuring key deliverables are met
• Proficient in financial analysis, statistical analysis, and cost control, with an understanding of discounted cash flow analysis, forecasting techniques and variance analysis
• Strong interpersonal attributes to maintain collaborative team environment
• Familiarity with aircraft maintenance repair and overhaul operations / planning
• Experience with TRAX

About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaii and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii. The carrier was named Hawaii's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.