- Responsible for the end-to-end account management of assigned Solutions group book-of- business
- Collaborates effectively with Customer Onboarding team to ensure orders are accurately assigned to the appropriate customer accounts
- Owns the complete order lifecycle through effective management of quote to order conversions, order amendments, quoting, invoice validation and collection assistance
- Acts as liaison between internal and external customers to ensure customers’ needs are met and an excellent service is delivered
- Oversees management of purchase orders, purchase order funds, general pricing and contracts.
- Reviews invoices for accuracy around pricing, products and service frequencies prior to releasing to customer
- Monitors outstanding bills to ensure on timely payments received
- Serves as a subject matter expert for USS products and services
- Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
- 2-3 years quote to cash experience
- managing an existing book of business
- Navision knowledge
- Fence knowledge with placing orders and understanding how billing works
- Analytical mindset
- Billing experience
- Order Entry Knowledge
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Excellent written and verbal communication skills
- Analytical and process oriented
- Solid understanding of basic bookkeeping and accounting payable principles
- Excellent client facing service experience and problem resolution skills required.
- Experience in Salesforce preferred
- Ability and desire to learn corporate specific applications, technology, and terminology
- Excellent organizational and time management skills
- Ability to independently manage and prioritize workload
- Highly detail and quality oriented with a focus on thoroughness and accuracy
- Demonstrates a strong sense of ownership and accountability
- Proficient in data entry and MS Office Suite
Physical Requirements:
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Frequent
Understand the speech of another person Frequent
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent
Benefit Summary:
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)