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Form of workWhen you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2023. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.
This is an exciting, newly created role focused on our Inkjet Division. The Inkjet Media Specialist will play an important role in defining and demonstrating the full capabilities of current and future production inkjet solutions. Primarily this will entail three areas of focus – establishing and expanding the compatible substrates for all inkjet products, producing print samples in support of all sales and marketing initiatives, and demonstrating the equipment for the same. Working closely under the Senior Manager, Inkjet Product Group, this role is roughly divided into one-third internal support for product team goals of launching and expanding the use cases for the equipment and two-thirds directly supporting sales and marketing efforts of the same.
This role is a chance to do something both different and meaningful daily, to challenge yourself, and to be a part of significant change in the production printing industry. Not too many roles like this are offered today in this industry.
+ Support of product development as well as working directly with customers and prospects to enable new applications across all platforms.
+ Maximizing the capability of our presses qualifying the broadest range of media (substrates) to enable the most customer applications.
+ Planning and producing all customer samples in support of sales opportunities across all channels.
+ Demonstrating the equipment for all on-site customer engagements in the Inkjet Center of Excellence.
+ Maintaining and publishing “Tested Media Lists” for all Production Inkjet solutions.
+ Establish color management expertise in support of all products and incorporate into our overall offerings and marketing efforts (G7+ and Gracol).
+ Developing library of pre-loaded color profiles for each production solution for the best user experience.
+ Developing strategic relationships with leading substrate manufacturers (paper mills) to be able to test new substrates before they reach the market.
+ On-site and remote customer support and channel partners on certain technical problem-solving efforts.
+ Plan and execute Proof of Concept events in support of all sales opportunities as needed.
+ Input into new programs working with the product team and marketing.
+ Testing all complex applications with peripheral devices, software solutions and offline finishing to ensure performance expectations are established and repeatable at customer sites.
Required:
+ Bachelor’s degree in technology or related field, or equivalent combination of education & experience
+ Minimum of 1 year experience with production inkjet printing and substrate testing/evaluation
+ Direct involvement with customers, sales and/or product teams in a demo and/or testing facility.
+ Extensive experience operating a range of production devices – toner and/or inkjet.
+ Experience working directly with customers in a demo center setting or at a customer site.
+ Familiarity with printing color standards (Gracol, SWOP, G7).
+ Solid technical and problem-solving skills.
+ Strong time management and organizational skills.
+ Excellent verbal and communication skills.
+ Intermediate knowledge of Microsoft Suite (Word, Excel, Outlook, and PowerPoint).
+ Ability to travel up to 10% of the time.
Preferred:
+ 2+ years Production Inkjet Experience – Preferably Sheet-Fed Inkjet.
+ Idealliance G7 Expert certification.
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
