Specialist Ii-Administrative

Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

School + Community-Based Partnerships: We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

Child Welfare: In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

Child Well-being + Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

Advocacy: We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

• Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.
• Passionate-We are passionate about what we do and helping the people we serve.
• Accountable-We do what we say and accomplish all aspects of our responsibilities.
• Can Do Attitude- We approach our responsibilities with a positive attitude.
• Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary

The Administrative Care Specialist II provides administrative support to the Psychological Services department. The primary role is to manage referrals and scheduling of psychological evaluations, including maintaining referrals, communicating with families and treatment team members at TCC, coordinating psychologists’ calendars, and scheduling families for psychological evaluation appointments.

Job Requirements

• High school graduate or equivalent. Some college coursework preferred.
• Must always maintain professional standards while conducting agency business.
• Ability to demonstrate basic computer skills related to Windows navigation, Microsoft Office, electronic medical records, and general office equipment.
• 2 years customer service experience in a client facing CMH/healthcare position.
• Must be comfortable being the main point of contact, face to face and over the phone in a fast-paced office setting.
• Communication: Ability to receive and exchange information and accurately and effectively communicate and converse with others.

Essential Functions

• Engage and follow up with families who are new to TCC by completing welcome calls, following up on obtaining needed information, and completing consents and other required documentation.
• Welcome clients and have knowledge of where in the organization information can be obtained regarding available support, services, and benefits.
• Responsible for opening, closing, and maintaining updated demographic information and program assignments in charts for Psychological Services.
• Manage psychological evaluation referrals, obtaining authorizations, and verifying insurance for psychological testing.
• Pre-screen and schedule psychological and neuropsychological evaluations for new external clients.
• Assist with general office operations, including filing, scanning, uploading documents into EHR and MHWIN, and making copies.
• Managing the daily schedule of Psychological Services appointments, including client appointments and staff schedules.
• Answer incoming calls, retrieve all voicemails, and return calls within 24 hours of receipt.
• Assist with scheduling by making reminder phone calls to families and arranging transportation and interpreters when needed.
• Schedule, reschedule, cancel, and confirm appointments in person and over the phone as required.
• Perform other related duties, assist with additional tasks and/or special projects as assigned by the Supervisor.
• Attend supervision with the director at least biweekly.
• Attend mandatory agency trainings each calendar year and attend additional trainings as needed for professional development.

Additional Functions

• Contribute to a positive workplace culture that demonstrates evidence of high accountability, inclusivity, and collaboration.
• Demonstrate a commitment to anti-racist practices, diversity, equity, and inclusion in the workplace.
• Actively support and encourage creating a safe, welcoming, and inclusive administrative and service delivery environment.
• Adhere to best practices, ethical standards, and compliance with relevant laws and regulations.

Physical Requirements

• Ability to sit, stand, bend, and lift up to 15 lbs.
• Ability to walk frequently, each day, around the agency campus.

Other

• Must provide clearance that there is no record and/or convictions as a perpetrator of child abuse/and or neglect on the State of MI Child Abuse/Neglect Central Registry.

Robust Health Care and Benefit Package including:

• Medical
• Vision and Dental Plan sponsored 100% by The Children’s Center
• Matching 3% 403(b) retirement plan after one year, fully vested after two years of employment
• 160 hours of paid time off your first year, 200 hours your 2nd year, up to 280 hours
• 11 paid holidays
• Life Insurance (Employer-Provided)
• Long Term Disability sponsored 100% by The Children’s Center
• Longevity Pay
• Health Savings Account
• Dependent Care Account
• Tuition reimbursement
• Employee Assistance

Voluntary Benefits

• Critical Illness
• Accident
• Voluntary Life, voluntary spouse and dependent life
• Pet Insurance
• Legal Shield (prepaid legal services)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.