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SalaryJob Purpose
The Parts & Service Field Operations department provides dealer consulting and support to improve the customer experience and maintain dealer profitability. The field staff is the dealers’ point of contact for all parts and service- related activities. The Field Service Engineer will support buyback prevention and fixed first visit by fixing difficult to repair vehicles and provide in-dealership training.
Key Accountabilities
- Provide on-site technical assistance to dealer
- Reduce vehicle buybacks and trade outs
- Assess skill level and training needs of dealer technical staff and provide training
- Create Techline cases for all vehicle repairs and buyback review reports
- Create field quality reports
- Test and inventory special tools and support service engineering data collection activities
- Provide technical support for arbitration hearings
- Attend training for new models, current issues, and new technology
Qualifications, Experience, and Skills
- Bachelor’s degree, automotive technical school degree, or equivalent work-related experience (5 years)
- ASE certified or equivalent experience and possess skills
- Extensive automotive technical experience & trouble shooting skills required
- Excellent interpersonal, verbal, and written communication skills
- This position requires extensive travel and may require future relocation
Workstyle
- Remote
Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
Total Rewards:
- Competitive Base Salary:
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
