Specialist - Debit Card Fraud Services I

Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Specialist, Debit Card Fraud Services I - is responsible for providing administrative and customer service support in the minimization, prevention, and mitigation of bank losses due to fraudulent Debit Card activity. This includes monitoring and researching suspicious activity, processing card cancellations, reissues, account holds and releases.
Key Responsibilities:
• Reviews fraud trends and complete common point of purchase analysis; makes recommendations to management for new or updates to existing rules, models, and profiles.
• Processes Debit Card cancellations and reissue requests; work with third party applications; updates card status in related systems and tracks card orders.
• Provides customer service support to branch personnel, customers, and customer experience center, assisting with questions and issues resolution.
• Processing Debit Card dispute claims initiated by customers.
• Review fraud trends and complete common point of purchase analysist and make recommendations to management for card reissues.
Competencies Required:
• Solid technology and internet searching skills, including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint), and ability to navigate financial software applications.
• Working knowledge of banking operations, fraudulent investigations, and regulations that relate to overdrawn funds and general risk management including a good understanding of Regulation E.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communications skills, both written and verbal.
• Effective problem-solving abilities and strong analytical skills.
Qualifications:
Minimum Qualifications/Experience:
• 2+ years of financial operations or banking related experience required.
• 6+ months of fraud, risk, or investigations experience in banking or financial Services Industry preferred.
Formal Education & Certification:
• High School Diploma or equivalent required.
• Associates' or Bachelor's degree in Risk Management, Business, Finance, or a related field preferred.
Work Status:
• Full-Time
Supervisory Responsibility:
• None.
Travel:
• 0% travel expected.
Working Conditions:
• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.