Address
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Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
3rd Shift, 7:00PM-3:30AM
As the Specialist, Customs, you will be responsible for handling all interactions for internal and external customers while ensuring customer satisfaction with each transaction. This is a fast-paced job that supports and blends responsibilities in the areas of customs compliance, operations, sales and customer care for our international and offshore clients. Become a part of our fast-growing, dynamic team and we'll help you build a career that will exceed your expectations.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
- Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and requests for information
- Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
- Recognize and resolve documentation errors
- Assist drivers with shipment and trip information relative to crossing the border
- Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
- Maintain accurate shipment history and audit integrity
What you need to succeed at XPO:
At a minimum, you'll need:
- 1 year of related work experience
- Strong computer and typing skills
- Experience with Microsoft Office
- Availability to work a variety of shifts, including days, evenings, nights and weekends
It'd be great if you also have:
- 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
- Bilingual English/Spanish
- Cross-border and customs brokerage experience
- Working knowledge of the transportation industry
- Strong problem-solving and investigative skills to bring issues to resolution
- Excellent written and verbal communication skills
- Pleasant and professional phone etiquette
- Ability to multitask, prioritize workload and remain highly organized
Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
