The role, at a glance:

The AV Service Technician determines the source(s) of failure on sold product deemed defective by our Applications Engineering team and is responsible for the repair and for performing functional testing. The AV Service Technician will also communicate with customers as needed for non-warranty repairs, part information requests, and parts orders.

How you'll contribute:

• Provide both warranty and non-warranty evaluations and repairs of loudspeaker systems.
• Make restock/scrap determinations for sales returns based on visual and operational evaluations.
• Performs basic testing of loudspeakers per established processes.
• Complete material movement transactions within the inventory system for service shop repairs.
• Accurately record defect causes in quality records database.
• Participate in continuous improvement projects as appropriate.
• Quoting, entering, and fulfilling spare parts orders.

You'll also support with:

• Maintain replacement parts lists for global use.
• Ensure replacement parts stock levels are appropriate at all warehouse locations.
• Maintain information on loudspeaker mechanics, wiring and schematics.
• Process field service station warranty claim documentation.
• Maintain the field station service manual and service procedures documentation.
• Provide support for product quality or production as needed.
• Other duties as assigned.

A successful candidate should have:

• Associates Degree in electronics or equivalent experience.
• Two years of related experience in an electronics manufacturing environment preferred.
• Working knowledge of digital and analog audio electronics.
• Ability to read and effectively use schematics for troubleshooting purposes, and to perform testing of loudspeakers per established processes.
• Proficient with basic electronic test and repair equipment (multimeter, oscilloscope, sweep generator, power supplies, soldering iron, etc.).
• Ability to multitask and to be flexible in a dynamic work environment.
• Good verbal and written communication skills in English.
• Basic use of Microsoft Excel, Word, and Outlook.
• Capable of working autonomously while supporting team goals and objectives.

Work environment:

• Ability to lift 50 lbs. frequently.
• Sit or stand for long periods of time.
• Perform tasks (that may be repetitive) that require reaching, pushing, pulling, kneeling, walking, stooping and/or bending.
• Use tools that require fine hand skills.
• Ability to distinguish colors.
• Ability to wear PPE (Personal Protective Equipment) as required in designated areas.

What we offer:

• Medical, Dental, and Vision
• 3 weeks annual PTO and 9 paid holidays
• 401(k) + matching
• Employer-paid base life insurance, short, and long-term disability
• Health savings accounts (with Biamp contribution) and flexible spending accounts
• Tuition reimbursement
• Discretionary profit-sharing
• Referral bonuses
• Charitable donation matching

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences.

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.

Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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