Spa Sales Associate

Job Description

COMPANY OVERVIEW

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry.

AVAILABLE POSITION

Hand & Stone Massage and Facial Spa in Bayonne, NJ is looking for a responsible, dependable individual with excellent COMMUNICATION and SALES skills to join our team! We are currently looking to fill a Full Time Sales Associate position.

POSITION SUMMARY

Our Sales Associates are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our Sales Associates schedule all of the service appointments. Most importantly, this position entails selling memberships and up-selling services and gift cards to our clients. A more extensive list of the responsibilities is as follows:

• Meet membership sales goals
• Communicate sales promotions and service options with clients
• Schedule/Confirm appointments and balance the daily appointment book
• Greet and check-in/out clients before/after their appointment
• Learn about our products and services for effective, clear communication
• Execute the daily operational tasks, day-to-day goals and priorities assigned by management
• Uphold store cleanliness standards in the entire spa
• Communicate the continually changing schedule and operational needs with coworkers
• Communicate with both massage therapists and estheticians to maximize the appointment book
• Computer data entry

POSITION REQUIREMENTS

• Sales experience with proven results; membership sales is a plus
• Capability to work flexible hours including nights, weekends and some holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution

PREFERABLE QUALIFICATIONS

• Associate or Bachelor’s Degree
• 2+ years in sales
• Experience using Zenoti

We offer hourly-rate pay with competitive commissions and bonuses.

Job Types: Part-time, Full-time

Pay: From $30,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person