Spa Reservations Agent

Description

SUMMARY

The Spa Reservations Agents primary responsibility is to schedule spa and salon appointments on the phone and through email. This position will assist in promoting spa services and providing information to our guests such as details of the spa facilities to enhance the guest experience.

ESSENTIAL FUNCTIONS

• Schedules spa and salon services using Spa Soft booking software and follows all procedures as outlined in the Spa Reservations Agent training manual.
• Explain and promote all spa, salon and fitness facilities, services and activities in a positive manner
• Follow all resort procedures as dictated by Rancho Valencia Spa and Rancho Valencia Resort & Spa.
• Detect and prevent any problems with spa scheduling. Review following day's appointment schedule.
• Confirm spa services for following business day with confirmation calls and/or email confirmations.
• Consistently check and follow up with email inquiries on Spa Reservations email.
• Complete online or phone retail purchase orders.
• Ensure consistent delivery of Forbes 5-star and Rancho Valencia standards at all times.
• Proactively working to increase revenues and booking Spa potentials by increasing room utilization and shift coverage to maximize revenues per room.
• Follow-up with Manager on Duty on all comments, concerns and suggestions made by Rancho Valencia guests and members.
• Maintains helpful, cooperative relationships with co-workers.
• Attend all spa meetings and training sessions as scheduled.
• Able to work holidays, weekends, mornings, and evenings as needed.
• Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives
• Performs other duties as directed, developed or assigned.

Requirements

QUALIFICATIONS

• One to two years' experience in a sales -related field.
• High School Diploma or GED equivalent.
• Intermediate level skills with Microsoft Office including Word and Excel.
• Excellent eye for detail, ability to multi-task and work in a fast-paced environment.
• Able to work holidays, weekends, mornings and evenings as needed.
• Ability to communicate in English with vendors, guests and staff to their understanding.

Essential:

• Maintain a professional appearance & demeanor.
• Ability to maintain discretion and confidentiality of all guests and hotel information.
• Able to make decisions and is solution oriented.
• Excellent writing, speaking, and organizational skills.
• Ability to remain calm under pressure.
• Ability to work as a team or work independently.

Desirable:

• Knowledge of Spa Soft.
• Previous spa or hotel experience.
• Previous experience in a 5-star environment.

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Frequently needs to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Salary: $20 per Hour

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