Reservation Agent

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Duties & Responsibilities:
Reporting to the Resort Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer exceptional, friendly and engaging service
• Communicate with inquiring customers and future guests of the Hotel through phone, email and the Hotel text messaging services to understand their desires and design a personalized stay at the property
• Utilize various booking platforms to book Room, Spa and Food & Beverage Reservations
• Have complete knowledge of room product, spa services and F&B offerings, including rates, deals, products, and special events
• Assist with VIP reservations and room blocks
• Promote our "ALL" Loyalty-program to ensure that guests are aware of its many benefits and to maximize participation
• Coordinate pre-stay arrival needs and handle pre-stay needs
• Follow departmental policies, procedures, and service standards
• Follow all health and safety policies
• Other duties as assigned
• Open availability/ Flexible schedule
• Upsell packages and upgrades

Hourly rate $23.00
Qualifications
Experience & Skills include:

• Previous Hotel reservation experience preferred
• Strong technical knowledge of Excel with fluency in spread sheets, Microsoft Office, TravelClick, ResaWeb, Passkey, Opera PMS / ORS, NOR1, TARS, IdeaS RMS, or comparable programs
• Analytical and organized with a service focused personality and passion for hospitality
• Highly responsible and reliable
• Works well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Belief in a strong team culture
• Able to speak, read and write English

Additional Information
Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.