Spa Recruiting & Training Supervisor

POSITION:                 Spa Recruiting and Training Supervisor

DEPARTMENT:         Spa

DATE:                         March 2023

BASIC FUNCTIONS AND RESPONSIBILITIES:  

The Spa Recruiting and Training Supervisor is responsible for obtaining, attracting, hiring, and interviewing employees while applying HR best practices.   Act as a point of contact and build influential candidate relationships during the selection process. Onboarding new employees in order to become fully integrated. Developing and implementing programs based on overall business goals that train employees, giving them the skills they need to succeed in their jobs.  Develop training programs that ultimately promote our efficiency and competitive advantage by developing the skills of personnel. Share your expertise in ways that motivate others. 

ESSENTIAL JOB FUNCTIONS:

• Assist HR and Spa Director with obtaining and attracting potential Spa employees for all departments both professional and support staff.
• Screen applicants and identifies qualified candidates on selected criteria to interview for posted jobs in the Spa. 
• Represent Mohonk Mountain House at recruiting events and open houses.
• Represent Mohonk Mountain House to potential job candidates, schedule and conduct interviews in a professional manner with behavioral (experience) based questions that require thought and oblige the candidate to reveal attitudes or opinions.
• Review job descriptions with candidates, inform candidates of job expectations, Mohonk Mountain House grooming standards, and uniform standards.  Ensure candidate acknowledges receipt of job description.
• Conduct reference checks on potential job candidates. 
• Maintain open dialog with Spa Managers/ Supervisors and provide progress reports and updates of the interview process and scheduled interviews
• Work closely with Human Resources once a candidate has been approved to coordinate orientation and further documentation
• Ensure a smooth “on-boarding” experience for new hires clearly detailing expectations, and answer any questions a new hire may have about the position. 
• Monitor progress of new employee training and performance. Take a hands on approach in ensuring their success by accessing training needs during the onboarding and training process. Work with the new employees to ensure they are given the skills needed to succeed in their jobs.
• Assist Spa Director in conducting needs assessment to design, deliver and continuously improve training programs. Increase productivity by teaching new skills and knowledge to support staff employees.
• Develop and implement dynamic continuing education programs for support staff employees by using seminars, incentives, teaching materials, and team exercises based on meeting the Spa revenue goals, operating procedures and Mohonk Mountain House guest service steps.
• Work with the Reception and Retail Supervisor to identify employees who need or want further training in specific areas. 
• Work with Spa Director to develop employee engagement and help ensure employee retention. Conduct feedback surveys and Stay Initiatives to assess effectiveness of training , work environment and employee  programs.
• Assist Spa Director with special projects and other duties as assigned.
• Develop and maintain positive working relationships with other staff.
• Demonstrate a high level of proficiency with Windows-based operating systems and use software including MS Word, MS Excel, and MS Outlook.
• Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies. 
• Work productively and efficiently with or without supervision when performing routine tasks.
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
• Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; present a neat, clean and well-groomed appearance and maintain a positive, professional image to our customers.
• Wear Mohonk Mountain House approved safety shoes, and proper safety equipment when performing tasks that recommend such equipment.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
• Speak, read, and write in English and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
• Reach with hands and arms, bends, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.
• Lift up to 50 lbs. from ground level to waist height and carry up to 100 feet without assistance. Walk up to 5 miles per day.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Work extended periods of time viewing a computer video monitor and/ or operating a keyboard.
• Act calmly and effectively in emergency situations.
• Analyze problems and develop and implement action plans to address problems.

QUALIFICATIONS:

• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
• A degree from an accredited 2 year or 4 year college preferred.
• Experience in the hospitality business, including spas, restaurant, or hotel management or supervisory preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.