Spa Director

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Discover the extraordinary at Black Desert Resort in the heart of Ivins, UT, managed by Pyramid Global. With an impressive 791 guest rooms and 20,000 sq ft of meeting space spread across 13 unique venues, our resort offers a workplace that seamlessly blends luxury, nature, and top-notch hospitality.
Embrace a distinctive culture where the essence of Ivins comes alive in every corner of the Black Desert Resort. As a valued member of the Pyramid Global family, you’ll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication.
Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT. Your journey toward a fulfilling career in this unique setting starts here. Welcome to a workplace as extraordinary as the landscape that surrounds it!
Overview:
Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery. Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, state of the art conference center, and a variety of amenities including upscale dining options, a state-of-the-art spa, and retail options. We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay.
Job Overview:
The Spa Manager at Black Desert Resort, will oversee all aspects of our spa operations. This role is crucial in maintaining the highest standards of service, ensuring that every guest experiences unparalleled relaxation and rejuvenation. The spa manager will manage spa staff, coordinate spa services, and maintain an atmosphere of tranquility and professionalism.

Job Specifications:

• Expected Pay: $85,000
• Shift & Schedule Availability: Full Time, Year Round
• Outlet: Black Desert/Ivins, Utah

Job Responsibilities but not limited to:

• Oversee daily spa operations, including staff scheduling, service quality, inventory management, and facility maintenance.
• Ensure the highest level of guest satisfaction by providing exceptional service and responding to guest needs and feedback.
• Hire, train, and manage spa staff, ensuring they are well-trained in their respective roles and customer service standards.
• Manage the spa’s budget, including forecasting, expense management, and revenue generation strategies.
• Collaborate with the resort’s marketing team to develop and implement promotional strategies to increase spa usage and profitability.
• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.
• Stay informed about industry trends and introduce new treatments, products, and technologies to keep the spa offerings fresh and competitive.

Qualifications:

Preferred Qualifications and Skills:

• Proven experience as a Spa Manager or similar managerial role in a luxury spa setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Knowledge of spa services and operations.
• Proficiency in spa management software and Microsoft Office Suite.
• Exceptional communication and customer service skills.

• Oversee daily spa operations, including staff scheduling, service quality, inventory management, and facility maintenance.
• Ensure the highest level of guest satisfaction by providing exceptional service and responding to guest needs and feedback.
• Hire, train, and manage spa staff, ensuring they are well-trained in their respective roles and customer service standards.
• Manage the spa’s budget, including forecasting, expense management, and revenue generation strategies.
• Collaborate with the resort’s marketing team to develop and implement promotional strategies to increase spa usage and profitability.
• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.
• Stay informed about industry trends and introduce new treatments, products, and technologies to keep the spa offerings fresh and competitive