The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
- To work as part of the Mokara Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
- Ability to deliver Forbes Standards of service to Hotel guests while maintaining the Forbes Four Star appearance always.
- Coordinate opening and closing schedules for Spa Therapists and Associates, contingent on business demands.
- Monitor providers schedules and make changes contingent on business demands.
- Ability to lead by example by motivating.
- Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation.
- Work closely with Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team.
- Able to perform other tasks or projects as assigned by Spa Director.
- Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
- Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.
- Minimum 2-years Spa experience working in a customer orientated environment, previous leadership experience preferred.
- Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
- Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Must be able to work a variety of shifts including weekends, evenings, and holidays.
- Ability to obtain a Texas Alcoholic Beverage Commission server permit.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.