Spa Concierge

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking charge, leading by example and an immense sense of pride in our work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.

OVERVIEW

The Spa Concierge will meet and exceed guest expectations by providing efficient and courteous spa service in accordance with Aman’s Ambition, Purpose, Brand Pillar’s, Values and Spirit. The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, escorting guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

KEY RESPONSIBILITIES

• Must follow all Standards and Procedures as taught by designated trainers, Lead Therapist or Spa and Fitness Management Team.
• To ensure a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:
• Front Desk
• Spa Retail Area
• Relaxation Area
• Wet Area
• Fitness Center
• Spa Suites
• Report dysfunctional equipment to Spa Operations Manager.
• To maintain inventory of supplies for the operations of the spa reception.
• Maintain a high standard of appearance and personal hygiene following the uniform and grooming guidelines.
• Must attend all training courses as deemed necessary, and must adhere to training as set forth by the Spa and Fitness Management Team.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests and colleagues.
• Greet all guests upon their arrival, give new guests tours of property, offer return guests "re-orientations, and assist in the smooth flow of the guest journey throughout the day.
• Process incoming and outgoing packages, i.e., FedEx, UPS, etc.
• Aim to give each guest the best possible service, and make each guest feel important.
• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
• Ensure that the reception area is tidy, clean and stocked at all times.
• Ensure the completion of confirmation phone calls for the next business day.
• Print confirmation letters and pull files for the next business day.
• To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
• To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Management Team.
• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
• Must be a team player and assist all spa and hotel colleagues where necessary.
• To perform all opening and closing duties.
• To have a thorough understanding of Book4Time, all treatments offered in the spa and all retail products.
• Ensure a high knowledge of additional hotel services, Rooms, F&B etc.
• Support during all spa and fitness special events and activities as requested.
• Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs.
• Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily.
• All other responsibilities assigned by Management.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 2 years’ experience in a spa, luxury hotel environment, or similar setting preferred.
• Ability to stand for long periods of time.
• Open availability to work weekends and holidays.
• Positive, engaging, and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision.
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal on English
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Excellent people skills and the ability to work under pressure and with various stakeholders.
• Ability to maintain a clean and professional appearance as per company policies.
• Multi-lingual is a plus.

Job Type: Part-time

Pay: $31.29 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person