Spa Attendant

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Red Mountain Resort has everything you need to relax, renew and rediscover your passion for adventure. As one of the most ideally located resorts in St. George, Utah, Red Mountain Resort allows for customized adventures to Zion or Bryce Canyon National Parks, while Snow Canyon State Park is only about a quarter of a mile down the road. Be as active or relaxed, social or private, as you wish at this top choice in Utah resorts.

SUMMARY

The Spa Attendant maintains the cleanliness, equipping of amenities and linen and housekeeping supplies in the Spa, Spa communal areas, while assisting the Director of Spa & Wellness and the Spa Operations Manager and all other associates in maintaining the highest level of guest relations, confidentiality, cleanliness and security as relates to guests and employees, including safety procedures as laid out in the operations manual.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain Spa with all items needed to ensure the comfort, safety and convenience of guests.
• Ensure fresh linen for all treatment rooms, bathrooms, locker rooms, steam area and relaxing areas.
• Place fresh fruit, water, ice, iced tea, water and utensils in designated areas for guests.
• Ensure that amenities and toiletries are stocked and available in bathrooms, locker rooms, treatment rooms and steam rooms.
• Place robes in lockers.
• Disinfect, sort, and stock sandals in designated areas.
• Keep cleanliness of Spa maintained during course of business hours and report any issues regarding Spa cleaning service to Director of Spa & Wellness and/or Spa Operations Manager. Salon, break room, reception area and bathrooms to be included.
• Maintain a safe environment in the Spa with the proper and speedy handling of spillage or accidents such as keeping all steam area and showers dry and the proper clean-up and disposal of any solvents or other products.
• Respond to and handle guests’ inquiries and complaints in a courteous, interested and professional manner. Find the nature of the problem and determine the course of complaint and make every effort to correct the situation to guarantee 100% guest satisfaction, while backing the policies of Red Mountain Resort & Spa and Sagestone at Red Mountain Resort & Spa. 
• Report inquiries and complaints to the Director of Spa & Wellness and/or Spa Operations Supervisor, as soon as possible.
• Provide guests with clean towels, robes, and additional amenities and refreshments, as requested.
• Maintain accurate records of linen deliveries and collections and fold all linen received in the Spa in accordance with standards and procedures as directed by Director of Spa & Wellness or Spa Operations Manager.
• Maintain accurate records of all Spa amenities, housekeeping supplies, robes and sandals.
• Requisition supplies needed from Director of Spa & Wellness and/or Spa Operations Supervisor in a timely manner and with regard to inventory count in order to prevent any inconvenience to guests and Spa associates.

• Assist in escorting guests to Spa treatment area and lockers, giving the guests specific information regarding the facilities in order to maximize their Spa experience
• Legibly complete all written information on paperwork including but not limited to requisitions, work orders and housekeeping supplies record sheets.
• Maintain clean, safe and orderly workspace. Maintain cleanliness throughout shift.
• Inspect and maintain pristine aesthetic appearance of Spa facilities and treatment rooms, such as windows mirrors, brass etc.
• Report any maintenance needs to maintenance department either through the online request system or for immediate/emergent needs, by calling guest services to radio maintenance to come directly to the spa. Keep Director of Spa & Wellness and Spa Operations Manager notified at all times of any needs. 
• Provide lockers to Guests and assist Supervisor in keeping accurate records of lockers and robes and sandals.
• Maintain complete knowledge of all Red Mountain Resort & Spa and Sagestone at Red Mountain Resort & Spa features/services, hours of operation.
• Understand the computer software system as relates to guests, the functions of the locker area, the maintenance of housekeeping and spa supplies inventory.
• Be totally familiar with all safety procedures and ensure a safe environment for team guests and guests.
• Ensure the privacy and security of the guests at all times.
• Maintain a clean, neat, attractive appearance all the time. This to include the cleanliness of uniforms, a neatly groomed appearance and professional demeanor.
• Demonstrate proficiency in Red Mountain Gold Star Standards.
• Other duties may be assigned.

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Any combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.
• At least 6 months experience in customer service Prior Spa, housekeeping or cleaning experience preferred.
• Must be able to use computer and basic software related to treatment scheduling, word processing, spreadsheets, and data entry.
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to effectively communicate, both verbally and in writing, to guests and other employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and decimals.
• Ability to solve practical problems and deal with multiple situations with little supervision.

CERTIFICATES, LICENSES, REGISTRATIONS  

None required.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Red Mountain Job Description, Spa Attendant, page 3

While performing the duties of this job, the employee is regularly required to sit; stand; walk; crawl; climb stairs; use hands and fingers; and talk or hear. Majority of time spent working in an office environment. Specific vision abilities required by this job include close vision, distance, color, depth perception and ability to adjust focus.

The employee must be able to spend entire shift on his/her feet.

The employee must be flexible in working evenings, weekends and holidays and comply with department's uniform requirements.

This job description is not intended to be all inclusive.  Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of Red Mountain Resort, including those set out in the Team Member Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  Job description and duties are subject to change, modification and addition as deemed necessary by Red Mountain Resort.  Red Mountain Resort is an At-will and Equal Employment Opportunity Employer.