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SalaryJoin the Solar For All Revolution!
The Recovery Advocate Specialist meets with and educates prospects on the benefits of solar power and energy efficiency upgrades from PosiGen. The Recovery Advocate Specialist meets with customers who have expressed concerns or who have initiated a reason to cancel their solar agreement, satisfies customer concerns to move their project forward, signs all necessary documents, and guides them to ultimately complete the solar install. The Recovery Advocate Specialist presents any additional scope of work that must be completed in order to ensure safety for the project. Additionally, the Recovery Advocate Specialist engages customers when their original sales rep is no longer present to aid them through our process until installation is complete.
This is a home-based hourly position with significant, uncapped commission potential. Ideal candidates will be located in LA, MS, NJ, PA, CT, MA, RI.
Essential Job Functions
- Speak with existing customers about PosiGen's clean energy solutions to keep them on track for completion of installation and activation
- Meet and exceed all monthly retention goals
- Collaborate with Sales and Operations to satisfy and solve customer issues
- Be prepared for live transfers for presenting solar options
- Help prospects to execute documents and provide the necessary information to go solar
- Present requirements and complete documents when additional scope of work is required
- Provide a high level of customer service throughout the customer's lifecycle
- Actively contact happy customers for referral opportunities
- Works with sales leadership in order to provide feedback of the customers main concerns, identifies learnings, and best practices to minimize future issues.
- Overtake opportunities that are not yet installed, but sold with a salesperson no longer with PosiGen to guide them through the process until installation is complete
- Other duties as assigned
Must be flexible and able to work weekend, evening, and holiday shifts
Education/Experience
- Four-year college degree preferred
- Must be 18 years of age or older
- Two or more years Solar Sales Experience (either Inside or Outside Sales), experience with PosiGen preferred
- Demonstrated success in a quota-driven Solar Sales position, with a demonstrated history of meeting and exceeding required metrics
- In-Home sales experience preferred
- Proven experience resolving customer complaints surrounding the sale, implementation or project management of goods or services
- Proficiency with Google Workspace preferred
- Salesforce experience is a plus
- Bilingual is a plus
About PosiGen
PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.
As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:
- Act with Integrity
- Be Humble, Be Kind
- Collaborate and Seek to Understand
- Deliver on our Promises
- Engage Passionately
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.
Base Salary
