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Form of work
SalaryWho We Are…
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The role…
We're looking for self-motivated individual to join our team as a Member Services Coordinator based in our LA Support Office. In this role you will work closely with our Soho Support Team, local Membership and in-House teams to deliver a first-class service to our members via phone, email and WhatsApp. Assisting in the smooth and efficient running of our operation by handling all restaurant reservations.
Main Duties
- To be an enthusiastic and primary point of contact for all Soho House West Hollywood enquiries
- Effectively and accurately manage all dining enquiries on a daily basis, whilst adhering to departmental SLAs
- Coordinate reservations for members, ensuring optimal seating arrangements and dining preferences are met using Open Table. Cross selling our spaces when full, to maximize opportunity and support all West Coast sites achieve budget.
- Build rapport with members, anticipating their preferences and tailoring service accordingly
- Manage reservation systems efficiently, maintaining accurate records of member preferences and special occasions
- Collaborate closely with in House Team and restaurant staff to deliver a cohesive and exceptional dining experience
- Completing general membership administration tasks to assist our Soho Support Team
- Any ad-hoc projects given by the Director of Support / Head of Support / Soho Support Manager
Required Skills/Qualifications
- Previous experience in luxury hospitality, preferably in a private members club or 5* reservations environment
- Exceptional verbal and written communication skills in English essential, with a focus on providing personalized service
- A positive and professional telephone manner
- Strong attention to detail and the ability to anticipate and fulfil member needs proactively
- Experience of working in a fast-paced team environment
- Experience of working with Salesforce and Open Table preferable
- IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail
- Highly motivated, adaptable and able to demonstrate a willingness to learn & progress
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Pay Range
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
