Software Sales Engineer - North America (Remote)

A LITTLE INFORMATION ABOUT US!

Foods Connected is a cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our expanding team for the North American market. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you!

IS THIS SOMETHING THAT INTERESTS YOU?

The Software Sales Engineer will primarily be responsible for bridging the knowledge and experience gap between the Sales and Customer Success teams. The primary role of a Software Sales Engineer is to sell Foods Connected software and services to clients by understanding their needs and demonstrating how the product meets those needs through the software.

The Software Sales Engineer is an instrumental part of the sales and marketing team and will report to the head of sales in North America. Through close collaboration and alignment with our Commercial Sales team, you will deliver engaging and thought-provoking product demonstrations to businesses across the food industry globally to provide detailed insight into the value that Foods Connected Systems adds to their business. A strong knowledge of demonstrating SaaS products and an interest in the food industry will be required to effectively understand the issues faced across the sector and how the Foods Connected products can offer solutions.

As part of this role, we expect high attention to detail. Preparing customized demos that engage the audience will be required, along with building customer proposals.

RESPONSIBILITIES:

• Research the technical requirements and challenges of a customer’s business and translate those requirements into a solution that the Foods Connected software can provide.
• Through in-depth product demonstrations, the Software Sales Engineer will guide prospective customers through the features and benefits of the software for their business, including conducting software demos and proof-of-concept exercises.
• Respond to technical questions and customer concerns, including software functionality, performance, security, project management, integrations, and reporting requirements.
• Tailoring product demos to showcase the specific features most relevant to the prospects’ needs, providing a more personalized experience.
• Where necessary, give prospects hands-on experience to understand better how the software works by getting a natural feel for it by using it themselves.
• The Sales Engineer will play a pivotal role in preparing and responding to a Request for Proposal (RFP) response in a high-quality and timely manner, ensuring alignment with the company messaging and value propositions.
• Manage the creation and adoption of the proposal by creating tailored system demonstrations that will showcase Foods Connected unique capabilities and benefits by aligning them with the specific needs of each potential customer.
• Collaborate with the Head of Sales in North America to identify potential customers, create proposals, and develop pricing and licensing options.
• Provide technical support and troubleshooting to customers, including helping customers resolve technical issues and answering questions about the software.
• Build trust between the prospect and Foods Connected by showing an in-depth knowledge of the software, the prospect's business, and the broader trends and issues affecting the food industry.
• Staying up to date with new Foods Connected functionality: The Software Sales Engineer must stay updated with the latest features and updates to Foods Connected and external technology trends.
• The Software Sales Engineer must stay current with the latest trends and changes to legislation and external factors affecting the Food Industry.

Qualifications:

• Bachelor’s degree in related field and 2 year’s relevant experience; or equivalent combination of education and experience.
• 2+ years’ experience in a similar role interacting with and demonstrating a SaaS platform.
• Experience contributing to or leading and presenting technical proposals as part of Sales Lifecycles.
• Prior experience with the Software and/or food industry.

Experience Required:

To perform this job successfully, the Software Sales Engineer should have experience with:

• Microsoft: 365 Suite (Excel, PowerPoint, Word).
• Knowledge of HubSpot or similar CRM system.
• An understanding of the functionality and gaps of the products and services they are selling utilised across the Food Industry by retailers and manufacturers.

BENEFITS:

• Competitive Base Salary
• Employee Performance Related Bonus
• Clear Career Progression
• Flexible Working Hours
• Employee Healthcare
  
• Generous Holiday Package 25 Days Vacation + Public Holidays
• Secure Company Hardware