AddressWhy USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Software Engineer, you will be part of a team in Contact Center Technology that is critical in maintaining and optimizing Voice transport and Contact Center Voice Infrastructure services in support of Contact Center Call Delivery. The candidate will maintain strong Software Development Life Cycle principles, promote efficiency and create compliance landscape Process Automation. The candidate will eventually be responsible for end-to-end solution delivery with a focus on performance and efficacy in the Voice Contact Center IT domain.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
- Design, develop, code, and test complex technical solutions
- Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.
- Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.
- Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.
- Follows the software development lifecycle.
- Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT)
- 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).
- 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.
- Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL.
- Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
- Experience supporting efforts to address production issues through troubleshooting applications and systems.
- Experience articulating technical challenges and solutions.
- Basic understanding of cloud technologies and tools.
What sets you apart:
- Experience with scripting languages
- Experience with monitoring solutions like VictoriaMetrics, Prometheus, Grafana, Elastic, etc.
- Knowledge of risk and compliance standards
- Knowledge of APIs
- Knowledge of Voice and Contact Center Technologies
- Knowledge of containers - Ex: Kubernetes, Openshift
- Knowledge of Service Now
- Knowledge of CyberArk
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
