Software BA/QA Analyst

Job Description

The Software BA/QA Analyst role will have a strong emphasis on business analysis. In this hybrid role, you will play a key part in bridging the gap between business needs and software quality. Your expertise in requirements gathering, enhancement design, and root cause analysis will be instrumental in delivering cutting-edge solutions and ensuring that our products and applications meet the highest standards.

This position requires a keen eye for detail, strong analytic and critical thinking skills, and excellent verbal and written communication.

Responsibilities

• Maintain a solid understanding of end-to-end Symmetry application and data architecture to support requirements analysis, testing, and troubleshooting
• Business Requirements Analysis and documentation on designated new capabilities developed by Symmetry development
• Conduct analysis on issues reported by the business to determine their root cause and recommended solution
• Help troubleshoot issues
• Develop and maintain thorough knowledge and understanding of products
• Ensures adherence to SDLC and project management standards and use of DEVOPs tool
• Escalates issues and risks that are beyond his/her control to sponsors and leadership
• Drives consensus and resolves conflicts quickly
• As needed, conduct analysis on issues reported by the business to determine their root cause and recommended solution
• As needed, conduct manual testing of applications, reports, ETL, and other software solutions developed by Symmetry development

Qualifications / Requirements

• 5+ year of experience in Business Analysis (financial background preferred)
• Prior experience working with Loan Origination Software preferred
• Ability to create Functional Requirement Documents with clear and thorough guidance for developers and QA
• Ability to document and troubleshoot errors
• Strong analytical skills with high attention to detail and accuracy
• Strong understanding of data and ability to analyze data to answer business questions
• Strong computer skills including Microsoft Office, Work tracking applications, and Virtual Machines
• Excellent organizational, time management, and creative thinking skills
• Ability to effectively communicate relevant project information with coworkers, peers, and management through written and verbal communication
• Ability to work well with others or individually
• Bachelor’s degree preferred

About Symmetry

Symmetry Lending, specializes in providing mortgage fulfillment services to include origination, servicing, and capital markets needs to various Lenders across the country with whom we partner. We have offices in Atlanta, GA, Eden Prairie, MN, Denver, CO, Orlando, FL, and Anaheim, CA, and we do business from coast to coast. We take great pride in building a diverse team of motivated professionals that contribute to an exciting work atmosphere. We provide a competitive benefits package including medical, dental, and vision plan options, paid time off, and more.

California Disclosure - Employee Notice at Collection

This disclosure is intended to comply with the California Consumer Privacy Act (CCPA), which gives California residents who are applicants, employees, or contractors of Symmetry Lending (“Symmetry”) the right to know what categories of personal information Symmetry collects about them and the purposes for which Symmetry uses that information. As used in this Privacy Notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Information includes, but is not limited to, the categories of personal information identified below if such information identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular individual or household.

The following is a list of the categories of Personal Information that we may collect about consumers:

• Identifiers. This may include a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
• Personal information described in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)). This may include a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, or any other financial information, medical information, or health insurance information.
• Characteristics of Protected Classification under California or Federal Law. This may include age, race, color, ancestry, national or ethnic origin, citizenship status, religion or belief, marital status, a childbirth or related medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status.
• Biometric information. This may include voice and video recordings.
• Sensory data. This may include audio, electronic, visual, or similar information, including photos.
• Professional or employment-related information. This may include current or past job history, compensation data, performance evaluations, or employee benefits.
• Beneficiaries, dependents, and emergency contact information. This may include the name, gender, phone number, and relationship of beneficiaries, dependents, and emergency contacts.

We may use the categories of Personal Information for the following business or commercial purposes:

• To perform background checks necessary to comply with licensing requirements, to perform reference checks, to verify eligibility to work in the United States, for contact purposes, to assess your qualification for employment, to conduct performance evaluations, for payrolls and budgeting purposes, for implementation of employee benefits, for internal organizational purposes to establish proper accommodations for sick time, PTO, leaves of absences, or emergency situations, and to conduct health screenings as allowed by OSHA and the CDC to protect the safety of our employee during pandemic situations.
• For internal use, such as tracking access into buildings, timekeeping, activity logs, etc.
• To comply with laws and regulations, including but not limited to applicable tax, health and safety, anti-discrimination, immigration, labor and employment, and social welfare laws.
• For security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, violations of company policy or rules, or other misconduct.
• To comply with civil, criminal, judicial, or regulatory inquiries, investigations, subpoenas, or summons.
• To comply with all licensing requirements necessary for our business operations, including state exam audits.
• To exercise or defend the legal rights of Symmetry and its employees, affiliates, customers, contractors, and agents.
• To seek advice from lawyers, auditors, or other professional advisors.

If Symmetry uses Personal Information of an applicant, employee, or contractor for a purpose materially different than those disclosed in this notice, Symmetry will notify the employee and obtain explicit consent from the employee to use the Personal Information for this new purpose.

Job Type: Full-time

Pay: $80,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Application Question(s):

• Do you live within a reasonable commuting distance of Anaheim, CA?

Education:

• Bachelor's (Preferred)

Experience:

• Business analysis: 5 years (Required)
• Loan origination software: 2 years (Preferred)

Ability to Relocate:

• Anaheim, CA 92807: Relocate before starting work (Required)

Work Location: Hybrid remote in Anaheim, CA 92807