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Form of workJob Title: Soft Lines Merchandising Specialist A Team
Department: Donated Goods Retail (DGR)
Reports To: Store Manager
FLSA Status: Non-Exempt
Pay Rate: $14.00 hr
Shift: 8am-6pm Mon-Thurs
Mission Support:Goodwill Houston (GWH) is leading change, connecting people, and improving potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and to meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary:Responsible for sorting through soft line donations, separating sellable items from outlet product, and ensuring these items are appropriately hung on hangers and by department. Research exceptional or name-brand items to price them according to GWH guidelines. Responsible for processing these soft line donations from the backroom, ensuring merchandise is ready to be moved to the sales floor. The Team Member is responsible for performing assigned duties and work within the framework of GWH’s Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH donations to maximize profitability to enhance our Mission.
Essential Duties and Responsibilities:- Research merchandise value using current GWH baseline pricing guides or utilize the internet to price merchandise.
- Keep abreast of industry trends, merchandising, and competitive pricing.
- Responsible for sorting soft goods (clothing, linens, etc.) according to GWH guidelines to maximize production.
- Must carefully inspect all items to ensure they meet GWH quality standards.
- Responsible for hanging all approved sorted goods on appropriate hangers.
- Must ensure that all hung goods are placed in size order by department.
- Ability to work quickly to meet required GWH production standards.
- Ensure product is continually being rotated.
- Provide excellent customer service.
- Greet each customer and assist with basic questions about store operations and merchandise as needed.
- Assist with keeping production supplies available.
- Assist with loading and unloading merchandise as needed.
- Receive and record donations as needed.
- Assist with sorting donations according to GWH guidelines as assigned.
- Notify management of low or overstocked merchandise.
- Assist with the security and safety of GWH Team Members and property.
- Assist in floor recovery as needed.
- Perform necessary janitorial work.
- Perform other duties as assigned by management.
Additional Responsibilities:
- Demonstrate professionalism and present a friendly, cooperative attitude.
- Ability to multi-task, make quick decisions, adapt to change, and work in A Team-oriented, fast-paced environment.
- Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
- Must be punctual and have dependable attendance and maintain an appropriate appearance.
- Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
- Adheres to local, state, and federal laws and regulations.
- Ability to communicate and interact well with a variety of personality types.
- Excellent customer service skills.
- Retail sales experience is preferred.
- High school diploma or equivalent preferred.
- Ability to work a flexible schedule.
- Must have reliable transportation.
Key Performing Indicators:
- Equipment Management
- Production Management
- Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
- Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
- Timely GWH LMS completion (training, etc.)
- Safety Culture: zero (0) accidents or near misses
- Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.
- Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep.
The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.
Indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.
I understand this job description and the requirements, and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.
