Address
Form of workSalary : $37,107.20 - $51,064.00 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 23-19563-02
Department: Human Services
Opening Date: 12/09/2023
Closing Date: 12/29/2023 5:00 PM Pacific
The Job
San Bernardino County is recruiting for Social Service Aides who provide assistance in the delivery of Social Services to individuals and families who seek help resolving a variety of human services issues. Social Service Aides participate in outreach activities; interview clients to assess needs and provide assistance; identify barriers to accepting help; provide information and assistance in the completion of forms on behalf of clients; and perform data entry and compile reports. Social Service Aides within Children and Family Services supervise family visits, provide client transportation (short and long distances), and monitor and provide care for children during appointments or who are awaiting placement. Social Service Aides work collaboratively with the assigned social worker and team with internal and external partners in support of the mission of Children and Family Services. The ideal candidate is flexible, able to work with diverse populations, and has good communication skills. Positions are located throughout the County in Children and Family Services (CFS) and the Department of Aging and Adult Services (DAAS). The resulting list will be used to fill future vacancies as they occur throughout the County within CFS and DAAS.
Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.
For more detailed information, refer to the job description.
CONDITIONS OF EMPLOYMENT
Schedule: Due to the needs and services provided by CFS during the weekends and evenings, current openings for positions not located in the After Hours Response Center still require work schedules which include at least one (1) weekend day and non-traditional work hours. This may include shifts with hours ranging from 8:00 a.m.- 8:00 p.m. and either 4/10 or 9/80 work schedules.
Swing/Night Shift Assignments: CFS provides 24 hour emergency response services and operates an After Hours Resources Center, which handles after hours referrals. Immediate vacancies exist in the After Hours Response Center and require availability to work swing, rotating, and/or night shifts. Positions are located in San Bernardino and may be assigned to work a 4/10 or 3/12 schedule and may be eligible to receive an Evening/Night Shift Differential. Candidates interested in working for the After Hours Response Center should indicate availability to work in San Bernardino for swing, rotating, and/or night shifts on the application in order to be considered for these positions.
Travel: Travel throughout the County is required. Employees will be required to make provisions for transportation. A valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Lifting: Positions in CFS require the ability to lift and carry children weighing up to fifty (50) lbs.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet one of the following options:
Option 1: Twenty-four (24) semester (36 quarter) units of completed college coursework in behavioral/social science or humanities. Applicants who do not possess an Associate's degree in one of the qualifying areas above must provide a list of completed college coursework or their application will be disqualified.
Option 2: Twelve (12) months of experience in a human/Social Services program, which included interviewing clients to assess human services needs, assisting individuals in obtaining tangible services, and explaining rules, policies, and program services to clients. (General clerical experience is not qualifying under this option.)
Option 3: Eighteen (18) months of office clerical experience which involved substantial client contact in a human/Social Services program.
Note:Experience in child support services is not acceptable as human/Social Services experience.
Selection Process
There will be an online examination which will consist of an evaluation of knowledge and skills on the following topics:
Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email or text message. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.
Complete and submit the online employment application and supplemental questionnaire by 5:00 PM, Friday, December 29, 2023. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The information on the Application and your responses to the following supplemental questions will be used in a determination of minimum qualifications. Detailed responses should be provided for each question in order to ensure qualifications are properly considered (do not refer to a resume). Each response must include the name of your employer(s) and dates of employment where you performed the duty, and the title of your position(s)(the latter if applicable). Employers listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
02
After Hours Response Center: Children and Family Services provides the delivery of Social Services after normal business hours, including transportation, monitoring of family visitation, and providing care for children awaiting placements. These shifts include day, evening, swing, rotating, and/or night shifts. These positions may also include a 4/10 or 3/12 work schedule. Are you interested in these positions?
03
Shift Availability/Schedule: Due to the needs and services provided by Children and Family Services during the weekends and evenings, current openings require work schedules which include at least one weekend day and non-traditional work hours. This may include shifts with hours ranging from 8:00 a.m.- 8:00 p.m. and either 4/10 or 9/80 work schedules. Are you interested in these positions?
04
QUALIFICATIONS: Indicate the option to which you meet the minimum requirements.
05
Degree: Do you have an Associate's degree or higher in social/behavioral science or humanities?
06
Coursework: If you qualify based on coursework, indicate how you are submitting your coursework for review. (If you qualify based on experience, skip supplemental question 6.)
07
List of Coursework: Provide a list of completed college courses below. Include the following: Name of School, Course Title/Number, Number of Units, and Type of Units (semester or quarter). Example: SBVC, Intro to Psych, Psych 100, 4 quarter units.
08
ADDITIONAL BILINGUAL SKILLS: Performing bilingual translation involving the use of English and a second language as a part of a position's regular duties may be entitled to bilingual compensation. In addition to English, check any of the following languages you are also fluent in. Testing of bilingual skills may be required to receive additional compensation.
09
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
10
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
11
Applicant's Acknowledgement - Application complete: Thank you for taking the time to ...
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 23-19563-02
Department: Human Services
Opening Date: 12/09/2023
Closing Date: 12/29/2023 5:00 PM Pacific
The Job
San Bernardino County is recruiting for Social Service Aides who provide assistance in the delivery of Social Services to individuals and families who seek help resolving a variety of human services issues. Social Service Aides participate in outreach activities; interview clients to assess needs and provide assistance; identify barriers to accepting help; provide information and assistance in the completion of forms on behalf of clients; and perform data entry and compile reports. Social Service Aides within Children and Family Services supervise family visits, provide client transportation (short and long distances), and monitor and provide care for children during appointments or who are awaiting placement. Social Service Aides work collaboratively with the assigned social worker and team with internal and external partners in support of the mission of Children and Family Services. The ideal candidate is flexible, able to work with diverse populations, and has good communication skills. Positions are located throughout the County in Children and Family Services (CFS) and the Department of Aging and Adult Services (DAAS). The resulting list will be used to fill future vacancies as they occur throughout the County within CFS and DAAS.
Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.
For more detailed information, refer to the job description.
CONDITIONS OF EMPLOYMENT
Schedule: Due to the needs and services provided by CFS during the weekends and evenings, current openings for positions not located in the After Hours Response Center still require work schedules which include at least one (1) weekend day and non-traditional work hours. This may include shifts with hours ranging from 8:00 a.m.- 8:00 p.m. and either 4/10 or 9/80 work schedules.
Swing/Night Shift Assignments: CFS provides 24 hour emergency response services and operates an After Hours Resources Center, which handles after hours referrals. Immediate vacancies exist in the After Hours Response Center and require availability to work swing, rotating, and/or night shifts. Positions are located in San Bernardino and may be assigned to work a 4/10 or 3/12 schedule and may be eligible to receive an Evening/Night Shift Differential. Candidates interested in working for the After Hours Response Center should indicate availability to work in San Bernardino for swing, rotating, and/or night shifts on the application in order to be considered for these positions.
Travel: Travel throughout the County is required. Employees will be required to make provisions for transportation. A valid California driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Lifting: Positions in CFS require the ability to lift and carry children weighing up to fifty (50) lbs.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Applicants must meet one of the following options:
Option 1: Twenty-four (24) semester (36 quarter) units of completed college coursework in behavioral/social science or humanities. Applicants who do not possess an Associate's degree in one of the qualifying areas above must provide a list of completed college coursework or their application will be disqualified.
Option 2: Twelve (12) months of experience in a human/Social Services program, which included interviewing clients to assess human services needs, assisting individuals in obtaining tangible services, and explaining rules, policies, and program services to clients. (General clerical experience is not qualifying under this option.)
Option 3: Eighteen (18) months of office clerical experience which involved substantial client contact in a human/Social Services program.
Note:Experience in child support services is not acceptable as human/Social Services experience.
Selection Process
There will be an online examination which will consist of an evaluation of knowledge and skills on the following topics:
- Social Service Concepts
- Interpersonal Skills
Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email or text message. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to download the PDF file. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources (@hr.sbcounty.gov OR @governmentjobs.com) and CFS (CFSRecruitment@hss.sbcounty.gov). It is highly recommended you turn on and allow Job Opportunity Text Messaging located in your account settings.
Complete and submit the online employment application and supplemental questionnaire by 5:00 PM, Friday, December 29, 2023. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The information on the Application and your responses to the following supplemental questions will be used in a determination of minimum qualifications. Detailed responses should be provided for each question in order to ensure qualifications are properly considered (do not refer to a resume). Each response must include the name of your employer(s) and dates of employment where you performed the duty, and the title of your position(s)(the latter if applicable). Employers listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
- I have read and understand the above statements.
02
After Hours Response Center: Children and Family Services provides the delivery of Social Services after normal business hours, including transportation, monitoring of family visitation, and providing care for children awaiting placements. These shifts include day, evening, swing, rotating, and/or night shifts. These positions may also include a 4/10 or 3/12 work schedule. Are you interested in these positions?
- Yes
- No
03
Shift Availability/Schedule: Due to the needs and services provided by Children and Family Services during the weekends and evenings, current openings require work schedules which include at least one weekend day and non-traditional work hours. This may include shifts with hours ranging from 8:00 a.m.- 8:00 p.m. and either 4/10 or 9/80 work schedules. Are you interested in these positions?
- Yes
- No
04
QUALIFICATIONS: Indicate the option to which you meet the minimum requirements.
- Option 1: Twenty-four (24) semester (36 quarter) units of completed college coursework in behavioral/social science or humanities.
- Option 2: Twelve (12) months of experience in a human/Social Services program, which included interviewing clients to assess human services needs, assisting individuals in obtaining tangible services, and explaining rules, policies, and program services to clients. (General clerical experience is not qualifying under this option.)
- Option 3: Eighteen (18) months of office clerical experience which involved substantial client contact in a human/Social Services program.
- I do not meet any of the above required options.
05
Degree: Do you have an Associate's degree or higher in social/behavioral science or humanities?
- Yes. (Skip supplemental questions 5 and 6.)
- No. (Move on to Question 5 if you are qualifying based on coursework.)
06
Coursework: If you qualify based on coursework, indicate how you are submitting your coursework for review. (If you qualify based on experience, skip supplemental question 6.)
- I have attached a copy of my transcripts. (Skip next question.)
- I have provided a list of coursework below. (Move on to Question 6.)
07
List of Coursework: Provide a list of completed college courses below. Include the following: Name of School, Course Title/Number, Number of Units, and Type of Units (semester or quarter). Example: SBVC, Intro to Psych, Psych 100, 4 quarter units.
08
ADDITIONAL BILINGUAL SKILLS: Performing bilingual translation involving the use of English and a second language as a part of a position's regular duties may be entitled to bilingual compensation. In addition to English, check any of the following languages you are also fluent in. Testing of bilingual skills may be required to receive additional compensation.
- American Sign Language (ASL)
- Arabic
- Korean
- Mandarin
- Spanish
- Tagalog
- Vietnamese
- Other (Hindi, French, Bengali, Russian, Portuguese, Indonesian, etc.)
- None of the above
09
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above.
10
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
- I understand
11
Applicant's Acknowledgement - Application complete: Thank you for taking the time to ...
