Small Group Client Representative

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary
This position is responsible for ensuring continued and increased growth by renewing Small Group accounts or selling products and services to existing customers, understanding customer needs, and providing customer support in a call center environment. This position is responsible for researching and responding to telephone and written inquiries plus handling escalated issues in a prompt, accurate and objective manner. Accountable for meeting departmental Small Group accounts retention goals and service goals.
Job Requirements
*High school diploma OR GED.
*Must have State Insurance License(s) or obtain State Insurance License(s) within 90 days.
*2 years customer service experience in a health care or health insurance environment OR college degree.
*PC proficiency or data entry experience.
*Customer Service oriented with skills to evaluate customer situations, make decisions and respond quickly to questions.
*Detail oriented.
*Interpersonal, verbal and written communication skills and independent decision making skills.
*Analytical and organizational skills.
We encourage people of all backgrounds and experiences to apply.
Even if you don't meet every listed qualification, apply anyway - you might have qualifications we haven't even thought of yet.
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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.