Address
Form of workPRIMARY PURPOSE:
The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued ID's. All duties are to be performed in accordance with Gaming Regulations and department property policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
MINIMUM REQUIREMENTS:
The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued ID's. All duties are to be performed in accordance with Gaming Regulations and department property policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042-S forms.
- Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices.
- Assists guests needs for ay property or slot related questions they may have.
- Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service.
- Make minor repairs to slot machines by clearing EZ-Pay ticket/bill jams, Bill Acceptor, ticket printer tilits, replacing ticket paper.
- Consistently smiles, makes eye contact and greets each guest.
- Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner.
- Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination.
- Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guests' questions.
- Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed.
- Complies with departmental and company policies and procedures including Title 31.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
- Work varied shifts, to include weekends and holidays
