Guest Service Representative "Front Desk"

Job Description
SUMMARY:
It is the responsibility of the Guest Service Representative to check in and out hotel guests in accordance with Golden Nugget standards and act as information resources regarding guest inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Checking in and out Hotel guests
• Using telephone
• Answering guest inquiries and giving proper directions
• Maintaining guest mail, messages and packages
• Cleaning and stocking work areas/transporting necessary supplies from North/South Tower.
• Approving room charges/posting room charges
• Balancing clerk/cashier postings, cash and credit transactions
• Use computer and other general office equipment
• Interact with all other hotel departments
• Issuing keys
• Ability to function at all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control

• To assist in progressive training and discipline of all Guest Services staff

• Perform other duties and responsibilities as requested.

SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Exceptional customer relations skills, detail oriented, and organizational skills a must,
• Ability to maintain cash bank.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows applications required. LMS experience preferred but not required.

EDUCATION and/or EXPERIENCE:

• Minimum age requirement is 18

MATHEMATICAL SKILLS:
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
LANGUAGE SKILLS:
Ability to read and understand all policies and procedures.
Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
Must be able to complete standard forms and reports.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, duties and responsibilities

• Frequent standing, walking up to several hundred feet., balancing, eye/hand coordination, sitting,
• Frequent writing, reading, fingering, handling, and wrist motion.
• Occasional bending/stooping, reaching, lifting up to 20 lbs., carrying, kneeling, smelling
• Frequent hearing, listening, directing others, attention to detail, following directions.
• Constantly planning, remembering/paying attention to/observing details, making decisions.
• Knowledge and use of computer skills, including the Hotel system.
• Ability to communicate with employees and understand procedures
• Constant mental alertness to achieve high level of accuracy in completing task.
• Must have the manual dexterity to operate a computer and other office equipment.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.

• Inside, humid, changing temperature
• Marble floors; carpet
• Moderate noise
• Working with others and sometimes alone.

DISCLAIMER:
This is not an exhaustive list of all responsibilities, requirements and skills. Leadership reserves the right to revise the job or to require that different tasks be performed as necessary