Slot Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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Coordinates all Slot operations on assigned shift, responsible for the supervision of Slot Service Specialists for assigned shift, verifies and approves slot payoffs, maintains two-way communication with subordinates to ensure awareness of new policies or procedures, maintains a high-degree of professionalism when dealing with subordinates and guests, administrates policies and procedures in conformity with the Colorado Division of Gaming and Ameristar Casino’s guest service expectations and compliance requirements.

The Slot Assistant Manager reports to the Casino Manager and Assistant Casino Manager. The Slot Assistant Manager supervises the Slot Service Specialists and provides all operational and guest service support.

• Accountable for the adherence and/or enforcement of all written controls and procedures within the casino.
• Monitors slot equipment, support equipment, and programs to ensure proper working order and condition.
• Trains and motivates subordinates to develop a quality work environment.
• Ensures and maintains proper control over slot machines within the guidelines of the Colorado Division of Gaming and Ameristar Casino.
• Able to perform/assist in the duties of the Operations Manager in his/her absence.
• Authorizes jackpot payoffs. Ensures all events such as Overrides, Voids, GPI Intercept, and any other anomaly events are handled in accordance with Colorado Division of Gaming and departmental policies.
• Prepares Team Member weekly work schedule as well as for the assigned shift.
• Completes daily and weekly reports as requested.
• Maintains the highest levels and role model managerial expectations (outlined below)
• May assist in the installation and removal of slot machines.
• Coach subordinates in accordance with casino policy/expectations regarding exceptional attitude, teamwork, and guest service as well as opportunities for improvement regarding below standard performance.
• Acts as a liaison between the Slot Team, Slot Tech Team, and all other associated departments such as Security and Casino Services.

• Strong problem solving, mediation, coaching, and consulting skills.
• Strong written and verbal communication skills.
• Knowledgeable of Colorado gaming laws and regulations.
• Fully competent in Microsoft Office.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
• Highly organized and detail-oriented.
• 2 years supervisory experience
• Position is required to obtain a gaming license for State of Colorado.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer