Ski & Snowboard School Operational Training Supervisor

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until March 15th or until the positions are filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

Park City is a world renowned destination resort and part of the Vail Resorts family. The Park City Ski & Snowboard School is focused on creating a great work environment with an amazing mountain, vast terrain, an authentic town, guest centered lessons, and amazing instructor training. All this contributes to the school’s reputation as an industry leader.  We are a high volume school looking for a motivated individual to join our team as an Operational Training Supervisor, helping to provide our guests with an Experience of a Lifetime. The Operational Training Supervisor is a member of the Park City Ski & Snowboard School supervisory team that reports directly to the Training Manager while working closely with Location Managers to facilitate quality lesson products for our guests.

This position includes a hybrid of responsibilities that fluctuate depending on projected business needs. The Operational Training Supervisor will share time as an operations supervisor and Training Supervisor, with a heavy focus on quality assurance of our lessons and instructor development.

Job Specifications

• Outlet: Canyons Village
• Expected Pay Range: $52,000 - $62,465
• Shift & Schedule Availability: Full Time / Seasonal
• Skill Level: Advanced

Job Responsibilities:

Leadership and Training:

• Support and align with SSBS and Vail Resorts goals and initiatives
• Exhibits a professional and reassuring leadership presence, grounded in a strong training background
• Actively involved with Location & Training Managers in the development & growth of the staff
• Regular check-in meetings with the Training Manager and Location Managers
• Assists Supervisor Team with training and certification goals
• Work with other supervisors and instructors to improve and create training around day-to-day school operations and overall staff development by:
  • Being instrumental in implementing new hire training
  • Creating and delivering training that connects instructor teaching skills to an exceptional guest experience
  • Building and delivering training that equips instructors with operational knowledge
  • Identifying areas for new training
• Observe and mentor instructors
• Be responsive and proactive to guests needs and be involved in guest recovery as needed
  • Proactively provides superior guest service at all times (internal and external)
  • Set the example and ensure all staff follows company and departmental policies & procedures
• Act with integrity and a role model for the school
• Collaborates with Training Manager and other resort departments to conduct employee on-snow assessments
• Conducts training in a best fit capacity to support the direction & education needs of the school
• Champion learning and growth both in self and promoting in others

Operational: 

• Direct supervision of ski and snowboard instructors.
• Coach, mentor, and deliver feedback and evaluation of instructors in real time & document conversations in ProConnect
• Working knowledge of RPOS, including specific Ski School Tools and Report Modules, ProConnect, MS Excel, and MS Outlook
• Assist with training calendar creation and training attendance tracking
• Ensure timely employee recognition and disciplinary actions are documented in ProConnect
• Collection and submission of accurate payroll information.
• Help maintain SSBS facilities
• Provides communication about training to instructors and supervisors
• Timely and responsive email communication
• Support and actively promotes SSBS Safety Initiatives

Job Qualifications:

• Required: PSIA/AASI current Level 3 certification or equivalent international certification
• Preferred: PSIA/AASI Examiner and current Trainer
• Minimum 5 years instructor experience
• Actively demonstrates the ability to communicate professionally and effectively with a variety of demographics
• Demonstrates the ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task
• Computer competency desired, familiar with Microsoft Office, Windows based applications, & internet based software with experience with RPOS or RTP is ideal but can be easily learned
• College degree and/or two years relevant leadership experience in related field, or a combination of education and experience from which comparable knowledge and skills are acquired and is preferred

 Physical Requirements:

• Able to withstand long exposure to cold and inclement weather
  • Physical strength and ability to respond appropriately to emergency and other unplanned situations.

The expected pay range is $52,000 - $62,465. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  498676
Reference Date: 10/20/2023 
Job Code Function: Ski/Snow School