Address
Form of workJLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality culture in the workplace.
The Soft Services Manager is a leader responsible for governing, overseeing, and supporting services such as:
• Housekeeping, Food Services, Vending and Lawncare.
This role will partner will vendors in support of services, to meet strategic business objectives and key performance indicators.
Job Description
What is your day to day?
• This position requires interaction with the Site Leadership team, Client, Vendors, Operational, and Support staff and will be in a fast-paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various site level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
Key Responsibilities
• Oversee the Soft Services and related vendor partner relationships by providing a seamless interface with site employer leadership and client through organization, leadership, responsiveness, and creativity.
• Lead with a Hospitality Mindset.
• Ensures a seamless and consistent level of service is provided.
• Ensure the colleague experience from pre- arrival to departure is enhanced through personalized responses to day-to-day requests
• Create a high-level colleague and visitor experience that promotes value, to help attract and retain talent and clients
• Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm.
• Document processes and ensure appropriate processes are followed.
• Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, and associated Client relationships
• Ensure vendor management routines and Service Level Agreements are met and work is completed.
• Develop and execute appropriate reporting routines to support site, and/or Client goals and objectives
• Assist in site Compliance/Operations audit(s).
• In consultation and collaboration with leadership, oversee the operation, staffing, performance, and development of the service delivery staff and vendors.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration. (If applicable).
• Performs additional job duties, as requested.
• Provide a high level of detail, organized, flexibility, and wiliness to assume new projects.
• Coordinate and manage performance of Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested.
• Participate in Employee training programs to improve skill levels and competencies
• Manage and track work through work order system.
• Comply with all state and local regulations, as well as firm and client safety requirements.
Desired experience and technical skills:
Required
• A minimum of 5 years prior experience in Facilities Services, Facilities Management, Property Management, Janitorial/Housekeeping Management
• Janitorial/Housekeeping Management Experience Preferred
• Strong strategic and analytical thinking
• Proven track record of excellent internal and external customer service
• Previous people and vendor management experience required.
• High degree of innovation and independence and the ability to work with minimal supervision
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook etc.)
Preferred
• Experience working in Manufacturing preferred but not required.
• Experience working in a pharmaceutical environment required.
Location:
On-site -Andover, MA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality culture in the workplace.
The Soft Services Manager is a leader responsible for governing, overseeing, and supporting services such as:
• Housekeeping, Food Services, Vending and Lawncare.
This role will partner will vendors in support of services, to meet strategic business objectives and key performance indicators.
Job Description
What is your day to day?
• This position requires interaction with the Site Leadership team, Client, Vendors, Operational, and Support staff and will be in a fast-paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various site level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
Key Responsibilities
• Oversee the Soft Services and related vendor partner relationships by providing a seamless interface with site employer leadership and client through organization, leadership, responsiveness, and creativity.
• Lead with a Hospitality Mindset.
• Ensures a seamless and consistent level of service is provided.
• Ensure the colleague experience from pre- arrival to departure is enhanced through personalized responses to day-to-day requests
• Create a high-level colleague and visitor experience that promotes value, to help attract and retain talent and clients
• Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm.
• Document processes and ensure appropriate processes are followed.
• Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, and associated Client relationships
• Ensure vendor management routines and Service Level Agreements are met and work is completed.
• Develop and execute appropriate reporting routines to support site, and/or Client goals and objectives
• Assist in site Compliance/Operations audit(s).
• In consultation and collaboration with leadership, oversee the operation, staffing, performance, and development of the service delivery staff and vendors.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration. (If applicable).
• Performs additional job duties, as requested.
• Provide a high level of detail, organized, flexibility, and wiliness to assume new projects.
• Coordinate and manage performance of Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested.
• Participate in Employee training programs to improve skill levels and competencies
• Manage and track work through work order system.
• Comply with all state and local regulations, as well as firm and client safety requirements.
Desired experience and technical skills:
Required
• A minimum of 5 years prior experience in Facilities Services, Facilities Management, Property Management, Janitorial/Housekeeping Management
• Janitorial/Housekeeping Management Experience Preferred
• Strong strategic and analytical thinking
• Proven track record of excellent internal and external customer service
• Previous people and vendor management experience required.
• High degree of innovation and independence and the ability to work with minimal supervision
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook etc.)
Preferred
• Experience working in Manufacturing preferred but not required.
• Experience working in a pharmaceutical environment required.
Location:
On-site -Andover, MA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Flexible and Remote Work Arrangements may be available
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
