Site Reliability Engineer I

Looking for a career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.

Application deadline: 2/16/2024
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

JOB DESCRIPTION
We are looking for a passionate technologist to assure the high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives.

Core Responsibilities:
Essential job functions included but are not limited to the following:
• Build knowledge on how the applications works, its underlying infrastructure, architecture, and data relationships.
• Perform daily monitoring tasks.
• Triage and address escalations from Customer Support and other Technology Operations teams.
• Perform quality assurance tasks
• Work with cross functional team of Customer Support, Development, Technology Operations and SRE teams to research and resolve critical issues.
• Debug and correct application configurations, codes, database queries, and data to restore services.
• Collaborate with the development and product management teams for any solutions that required non-operational development engagement.
• Provide, review and execute ad hoc database changes.
• Collaborate with other Technology Operations and development teams to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.
• Take ownership of root cause analysis to resolve problems permanently.
• Automate solutions and support processes.
• Create and maintain runbooks that outlined support procedures.
• Collaborate with others to innovate and implement solutions to optimize product and team performance.
• Communicate solutions effectively to technical and non-technical teams.
• Comply with standard processes and security policies when implementing solutions.
• Support production deployment and other projects as required.
• Be on call as required to respond to emergency escalations.

Core Requirements:
• BS degree in Computer Science, Engineering, or established professionals with relevant experience.
• Basic scripting skills such as Python or other relevant languages preferred
• Exposure to any Linux based platforms such as but not limited to CentOS, Red Hat Enterprise Linux or Oracle Linux preferred
• Understanding of relational databases, specifically Oracle SQL Server, and ability to write complex SQL queries.
• Basic knowledge to navigate on AWS environment is preferred.
• Candidate without Windows, Linux or AWS experience must demonstrate a keen interest and self-motivated to pick up new technology.
• A fast learner.
• A problem solver.
• Ability to document procedures.
• Able to meet deadlines.
• Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
• Able to comply with processes and procedures.
• Able to maintain professional composure in any situations.
• Flexible in working extended hours on occasions or as required.
• Exposure in the insurance industry is desired but not mandatory.
• Driven to improve, personally and professionally
• Operate best in a fast-paced, flexible work environment with ability to work in a team.
Additional Requirements and Details:
• High speed internet to accommodate working from home needs.
• Occasional travel to our East Lansing office location is required.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.

• $63000 / year

• #LI-Hybrid